About Kalia

Rank: AGL Moderator

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Kalia's latest conversations

Kalia AGL Moderator
3 weeks ago

Re: Sold home moving into mum’s

Hi Eleni, Thanks for contacting us through community. In regards to having that option, I will absolutely pass that feedback on for you. We can arrange the disconnection for you through messenger or send us a private message here. Thanks, Kalia
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Kalia AGL Moderator
3 weeks ago

Re: Hi, Can you tell me please if I am eligible for a pensioner discount? My account number is 70...

Hi Rosiedent, Thanks for contacting us through community. If you have a concession card from the government you will absolutely be able to receive a discount. If you do have a card, please send us a message through your My Account or through the AGL app, so we can apply this for you. Thanks, Kalia
1 Reply 0 Likes
Kalia AGL Moderator
3 weeks ago

Re: Expensive bills

Hi Michael, Welcome to community, I can understand your concern with the readings. I would recommend comparing those readings to your current reads at the meter. It can happen that the readings are the same, however I would always say to double check at the meter. Thanks, Kalia
4 Replies 0 Likes
Kalia AGL Moderator
3 weeks ago

Re: Smelly Gas

Hi Stacey, Thank you for contacting us through community. Can you also smell the gas at the meter itself? Please turn the gas off at the mains and open all doors and windows where safe to do so. Please ensure you do not light anything flammable. I would recommend contacting us directly so we can put you through to the faults line to have this fixed asap. 131 245 -PH Thanks, Kalia
4 Replies 0 Likes