About -Steve-

Rank: AGL Moderator

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-Steve- AGL Moderator
05-06-2020

Re: Request for an upgrade to smart meter

Hi, sorry you have had this experience and you are getting conflicting information regarding the meter exchange. To resolve these issues please get in touch with the resolutions team via messenger. You can access this by selecting 'Message Us" in the Overview tab via My Account or you can access this via the AGL app, select account, then support.
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-Steve- AGL Moderator
05-06-2020

Re: vacant tenancy

Hi robert1257, It's up to tenant when they vacate to arrange closure of their account. If you require power at the property it is best to arrange a connection to ensure the supply remains active, you can arrange this here, if you don't need the power on the new tenants can arrange a re-connection once they are ready to move in.
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-Steve- AGL Moderator
05-06-2020

Re: Billing and Accounts Mixed up

Hi josefban, I have edited the post to remove your address. Sorry you are have experienced issues with your account. Please reach out to the team here and they can organise an account statement for you.
1 Reply 0 Likes
-Steve- AGL Moderator
05-06-2020

Re: Bill extension

Hi Lisa81, you can arrange an extension here.
1 Reply 0 Likes