About ElleBelle

Hi there @Pearl, are you looking for info regarding electricity or gas? You can look up all the details of your energy plan, including peak periods, on the Fact Sheets page of our website. If you do have any specific questions about pricing structures, feel free to post them here - or you can leave your details in our Support Form and we'll give you a call!

Hi there @kbtempau. If you have solar and happen to be based in Queensland, this post in our Knowledge Base may help to explain the itemised charges. Otherwise it's difficult to give you the right info without details of your account. If you want to send them through on our Support Form, we can check it out for you.

Hi @goldseeker, we were performing important upgrades to our website across the weekend and as a result, several functions were unavailable. You should be able to acess your readings now, but please do let us know if there is still a problem!

Thank you for the update @goldseeker, we're glad we could resolve this for you!