About ElleBelle

Hi @TheNeighbour, really concerned to hear about this. Are you able to provide some details via our secuire webform so we can investigate and follow this up both with the staff involved and with you directly?

Hi @John! If you are moving into a house that has previously had gas and electricity connected, just contact us! Our friendly team will walk you through all the necessary steps to arrange your connection.

Hi @Energyperfect. That certainly is an interesting idea, and we aren't aware of any service that currently exists like it. For anyone who does find their bills a bit complicated, we have a Bill Explainer tool on our website which is really handy for breaking down all the individual components. It's also quite quick and painless to read your own meter and check it against your bill. This page shows what basic energy meters look likeand how to read them, and this Knowledge base article has the s ...

Hi @goldseeker, we were performing important upgrades to our website across the weekend and as a result, several functions were unavailable. You should be able to acess your readings now, but please do let us know if there is still a problem!