About ElleBelle

Hi there @Pearl, are you looking for info regarding electricity or gas? You can look up all the details of your energy plan, including peak periods, on the Fact Sheets page of our website. If you do have any specific questions about pricing structures, feel free to post them here - or you can leave your details in our Support Form and we'll give you a call!

Hi there @kbtempau. If you have solar and happen to be based in Queensland, this post in our Knowledge Base may help to explain the itemised charges. Otherwise it's difficult to give you the right info without details of your account. If you want to send them through on our Support Form, we can check it out for you.

Thank you for the update @goldseeker, we're glad we could resolve this for you!

Hey @goldseeker, sorry for all the hassle with this. I understand that you're keen to get things back to normal as quickly as possible, so if you could leave your details in our Support Form, I will follow it up ASAP.