About Leigh-

Rank: AGL Moderator

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Leigh- AGL Moderator
2 weeks ago

Re: Do I have a smart metre fitted, if so how do I identify it.

Hi @A61023, If you go to the meter box and its a digital meter than its a smart meter if you have a clock face meter its a basic meter. Regards Leigh
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Leigh- AGL Moderator
2 weeks ago

Re: Account stuck on 'we're just putting the final touches on'

Hi All, I can understand this is frustrating for you. Can you please contact us on webchat or message us so we can assist you. The most common issue is that the account is not registered correctly. Thank you
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Leigh- AGL Moderator
2 weeks ago

Re: Smart meter reconfiguration charges

Hi All, To clarify how these fees work, they are known as 'pass through fees'. This means that we arrange for this service to be performed by the metering coordinator who charge AGL for the work. Subsequently, we pass this fee onto our customers. These specific re-configurations can attract a fee of up to $165. It's important that we quote our customers with the worst case scenario to set realistic expectations in the event that the work does cost this much. Typically speaking, jobs that ...
15 Replies 0 Likes
Leigh- AGL Moderator
2 weeks ago

Re: Controlled Load

Hi @MrWill, Do you have a pool, spa or an Aqaurium at the property? Regards Leigh
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