About Andrew-_-

Andrew-_-'s latest conversations

Andrew-_- Switched-on
27-10-2019

Enhance the service behind the message feature

I can’t see what value your Message feature provides if the team that works on this queue aren’t ‘permitted to request a call back’ for issues they are not trained to deal with. I was given no new information and told to call the customer service line when the next-step in my query is still with AGL which defeats the purpose of a Messaging service.
2 Replies 0 Likes