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itoqih Switched-on
28-08-2019

Paid a Bill Smoothing paymenr twice

Hi, I accidently paid my bill smoothing payment twice. Once on the 17th manually and then I set auto debit up without realising it will take the next payment out on the Thursday next day. I contact AGL chat and the CSR told me to cancel bill smoothing have a refund and reset bill smoothing and to contact billing. However when I rang billing they told me that it eventually will be refunded as credit at the end of the cycle. I left it, but the over payment does not appear on my transaction history ...
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