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AnitaS5 Conductor
10-09-2017

Re: Is there a guide for interpreting the values from the usage data download?

Hi, I have a query related to usage data. Until the end of August 2017 I was able to download my electricity usage data from the IQ site. With that site having been replaced by MyAccount, I can no longer find a data download link. I can view some of the former usage details but that's not as useful to me. Please help!
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AnitaS5 Conductor
20-09-2017

Re: Issues with getting usage data on website - Update

Thanks, Jordan. I have looked at the article and also the update posted to it which seems to suggest the problem is solved. I remain unable to download my usage data.
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AnitaS5 Conductor
28-09-2017

Re: How to interpret downloaded power usage/solar generation data Excel CSV files

Thank you for your detailed feedback, Jordan. If I read your note correctly, and if it remains current, then users have lost the old IQ ability to download usage data. "As such, you may have noticed that the ability you had to download your usage information is no longer there for you. We are aiming to provide a better way of accessing this information - and to do it as soon as possible." I don't want a "better" way - I just want the old way! Is there an ETA for any solution? Thank you VERY mu ...
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AnitaS5 Conductor
04-10-2017

Re: How to interpret downloaded power usage/solar generation data Excel CSV files

Hi Jordan, thanks for your post and I have also thanked Dave for his. I am disturbed by something you say and which is a little more expanded than was in Dave's post: Currently, for non-solar customers, the ability to download your usage information has been removed from My Account. You can only access your information to the specific detail that is shown for you online without the download. You are not the only customer to voice concern about this, however, and we are working on the way that w ...
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