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Village Superconductor
20-02-2016 04:13 PM

Re: Hot water billing confusion.

Hi BronteThe ombudsman do try and sort out the problems but most times it runs in favour of the provider. UNLESS your meter is faulty or incorrect gas charges. The Ombudsman do a wonderful job but my experience was that I could not understand the gas bill and why I had a huge bill because I didn't know I had a hot water flow meter. I eventually worked out the bill calculation for myself - this is how it works for me, only in some apartments. If you are living in an Apartment with a hot water flo ...
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Village Superconductor
25-08-2015 11:25 AM

Re: Hot water billing confusion.

Hi SugarkaneI have studied your fact sheet - QuestionsFor a customer clarification usage, I presume you take the difference between the start read and end read to show units ( this should say usage) on bill, you call it units, customer starts confusion at this point especially when the kitchen water meter shows kilolitres, Jemena , how to read hot water Meters -" There are many different kinds of models of hot water meters. To ensure that you receive the correct bill from your retailer you shoul ...
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Village Superconductor
18-08-2015 11:49 PM

Re: Hot water billing confusion.

Hi Sugarkane Got a bill today, bigger than ever, apparently used over 20,000 mj therefore struggling, 501.00 dollars, service charge up from 51c a day to 54c a day was not notified of change as per energy Contract, by the way16 % only off gas usage not total bill? Is that correct? Answers please and soon. Customer phone service today very evasive and rather disappointing just because I am customer who has a bill that requires answers.
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Village Superconductor
17-08-2015 11:37 AM

Re: Hot water billing confusion.

Hi DragonsJust spoke to neighbour, he apologised he gave me his previous bill so it did not match cf because it was a different billing period, thogh he does get mult 10. He is billed by different company details on his bill much the same except he has no decimals or commas just 5 numbers eg 35313 I have 32,9689.99 , think mine skipped forward a decimal point on the computer at billing office my meter under sink would have read 329.689. So go figger the extra 9. These apartments built at same ti ...
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