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Village Superconductor
05-10-2016

Re: Incorrect gas bill (hot water again)

@Vladimir wrote:Hi guys, Would someone advise on how to make AGL to give me the correct bill. My partner and I just moved to a new apartment.A month ago AGL sent us a gas bill for the first 13 days.It appears (they believe) we spent almost 21,4 m3 of hot water ( with conversion factor of 0.2655 it gives 5681MJ) in 13 days!I don't even want to talk about that it is a ridiculous number. We are a couple of 2 and AGL bills us for a family of 20. I talked to AGL support over web chat 3 times. 2 times ...
21 Replies 0 Likes
Village Superconductor
20-02-2016

Re: Hot water billing confusion.

Hi BronteThe ombudsman do try and sort out the problems but most times it runs in favour of the provider. UNLESS your meter is faulty or incorrect gas charges. The Ombudsman do a wonderful job but my experience was that I could not understand the gas bill and why I had a huge bill because I didn't know I had a hot water flow meter. I eventually worked out the bill calculation for myself - this is how it works for me, only in some apartments. If you are living in an Apartment with a hot water flo ...
51 Replies 0 Likes
Village Superconductor
25-08-2015

Re: Hot water billing confusion.

Hi SugarkaneI have studied your fact sheet - QuestionsFor a customer clarification usage, I presume you take the difference between the start read and end read to show units ( this should say usage) on bill, you call it units, customer starts confusion at this point especially when the kitchen water meter shows kilolitres, Jemena , how to read hot water Meters -" There are many different kinds of models of hot water meters. To ensure that you receive the correct bill from your retailer you shoul ...
51 Replies 1 Like
Village Superconductor
18-08-2015

Re: Hot water billing confusion.

Hi Sugarkane Got a bill today, bigger than ever, apparently used over 20,000 mj therefore struggling, 501.00 dollars, service charge up from 51c a day to 54c a day was not notified of change as per energy Contract, by the way16 % only off gas usage not total bill? Is that correct? Answers please and soon. Customer phone service today very evasive and rather disappointing just because I am customer who has a bill that requires answers.
51 Replies 0 Likes