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JBS Switched-on
11-09-2017

Re: Issues with getting usage data on website - Update

Check your feed in tariff against electricity usage $ amounts when the graphs come back up. We discovered last Tuesday our feed in tariff had been reduced substantially and we were paying for electricity instead of enjoying our usual credits. (dispute lodged). The help desk asked me to clear cookies blaming my computer for not being able to access usage on Thursday..and asked to take over my computer...would be really nice to have Australians to help when required.
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JBS Switched-on
11-09-2017

Re: Issues with getting usage data on website - Update

In our 70's so definately not working for AGL...just reporting and recording what we have encountered in the last week...service and customer relations appears well and truely an historic expectation. Will be thoroughly checking all aspects of our next refund.
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