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wxyz Switched-on
22-07-2019

Re: AGL Account Issue

I think you misunderstood their reply. They meant to say, "This will be resolved within 24-48 hours from the moment we wake up."
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wxyz Switched-on
22-07-2019

faulty gas billing

My last paid gas bill showed the balance brought forward as $0.00. So did all my previous bills. All bills maintained correct sequential metre readings. At some stage in the past, my bank made a mistake by paying AGL two identical payments for one bill, on the same day. When I complained about the error the bank rectified the error by refunding me and sorting the matter out with AGL. The only snag that remained is the way AGL handled my account by insisting that the amount refunded was a "dishon ...
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