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Beejay Switched-on
12-07-2019

Webchat

Dear AGL Customer Support, I was advised by Koran in a phone call due to my disability being deaf and issues with the call cutting out what he was saying given that I am in Melbourne and he called me from Adelaide after receiving a direction from the Energy and Water Ombudsman to deal with my complaint of unable to communicate and understand successfully with call agents using headsets( I am fully aware of the reasons why they are used - for Occupational Health and Safety purposes) and the fact ...
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