About Carla_AGL

Rank: AGL Moderator

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Carla_AGL's latest conversations

Carla_AGL AGL Moderator
25-02-2020

Re: i cannot access my AGL reward

Hi sky_tianxiang Are you able to private message me with your account number? Thanks, Carla
1 Reply 0 Likes
Carla_AGL AGL Moderator
06-12-2019

Re: Hourly usage of electricity and solar feed in no longer available - Status changed to: New

Hi @JYLW, You should be able to select the bars on the graph to drill into your hourly view. Let me know if you're having any trouble with this. Thanks, Carla
1 Reply 0 Likes
Carla_AGL AGL Moderator
12-11-2019

Re: Solar energy sold to grid 'missing' - Status changed to: Investigating

Hey @Ingrid17, We've repushed the missing data, is it displaying now? Thanks, Carla
1 Reply 0 Likes
Carla_AGL AGL Moderator
04-10-2019

Re: solar energy sold to grid was marked as estimated

Hi @Benibasha, Would you mind sending through a screen shot? Usually electricity usage and solar generation data takes 1-2 days to populate in My Account and the App, unfortunately it isn't available in real-time. It seems odd that you aren't able to see your usage/generation up until the 2nd of Oct. Thanks, Carla
16 Replies 0 Likes