About Carla_AGL

Rank: AGL Moderator

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Carla_AGL's latest conversations

Carla_AGL AGL Moderator
17-09-2019

Re: solar energy sold to grid was marked as estimated

Hi @JYLW and @Ingrid17, Sometimes data can take up to 4-5 days to update in rare cases, can you confirm your data is no longer showing as estimated? Thanks, Carla
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Carla_AGL AGL Moderator
04-10-2019

Re: solar energy sold to grid was marked as estimated

Hi @Benibasha, Would you mind sending through a screen shot? Usually electricity usage and solar generation data takes 1-2 days to populate in My Account and the App, unfortunately it isn't available in real-time. It seems odd that you aren't able to see your usage/generation up until the 2nd of Oct. Thanks, Carla
16 Replies 0 Likes
Carla_AGL AGL Moderator
28-08-2019

Re: unfortunately the PDF is not working to view the bill

Hi @ShawnM We're experiencing some issues with our PDF bills at this time. We're investigating the issue and hoping to have it resolved quickly. Apologies for the inconvenience, please check back in your account a little later on and it should be back up and running. Thanks, Carla
11 Replies 0 Likes