About Carla_AGL

Rank: AGL Moderator

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Carla_AGL's latest conversations

Carla_AGL AGL Moderator
25-02-2020

Re: i cannot access my AGL reward

Hi sky_tianxiang Are you able to private message me with your account number? Thanks, Carla
3 Replies 0 Likes
Carla_AGL AGL Moderator
04-10-2019

Re: solar energy sold to grid was marked as estimated

Hi @Benibasha, Would you mind sending through a screen shot? Usually electricity usage and solar generation data takes 1-2 days to populate in My Account and the App, unfortunately it isn't available in real-time. It seems odd that you aren't able to see your usage/generation up until the 2nd of Oct. Thanks, Carla
18 Replies 0 Likes
Carla_AGL AGL Moderator
17-09-2019

Re: solar energy sold to grid was marked as estimated

Hi @JYLW and @Ingrid17, Sometimes data can take up to 4-5 days to update in rare cases, can you confirm your data is no longer showing as estimated? Thanks, Carla
18 Replies 0 Likes
Carla_AGL AGL Moderator
30-08-2019

Re: Your Home Profile should include questions around use of Smart devices - Status changed to: Good Idea, Vote!

Hi @Kentrepid - great suggestion! Thanks heaps for your feedback, we'll definitely consider adding this in the future 
1 Reply 0 Likes