About Joziegrozy

Rank: Semiconductor

Learn more about ranks and badges.

Joziegrozy's latest conversations

Joziegrozy Semiconductor
03-07-2015

Gas bill

Please explain how they distribute the gas MJ meter reading to the chart with the price and unit. My bill does not add up. There was an actual read and and estimated read total of 10,583.09 MJ However for the chart of new usage and supply charges, they distributed 2904.38 to 1 day (May 31). and the 7676.71 MJ to the estimated June (30 days). How did they distribute the 10583.09 between the off peak (1 day) and peak winter (30 days). Why was the bulk (7676.71 MJ) distributed to June (30 days) whe ...
5 Replies 0 Likes
Joziegrozy Semiconductor
07-07-2015

Re: Gas bill

I have posted a picture now. NO ONE in the 24x7 call support can give me an explanation! they just keep saying, it's distributed because my bill is monthly. so is distribution totally random!? unacceptable! I will switch providers, when customer support is so rude, as I am only making an inquiry and I have been a good standing PAYING customer for 2 years now!!
5 Replies 0 Likes
Joziegrozy Semiconductor
15-07-2015

Re: Gas bill

Hello, I was able to finally get in touch with someone from AGL, during AU office hours via a phone call. The rates can get confusing  since gas meter reads are estimations, they need to adjust and divide by number of calendar days by 60 days, apparently this should be in the fine print in the contract. (I'm still comfused) I'm guessing ( for your case) that the rates in the invoice are already increased rates compared to the rates in the contract when you signed up, they increased significan ...
5 Replies 0 Likes