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Rank: AGL Employee

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MattyDubs AGL Employee
27-04-2015

Does AGL have a mobile app?

The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill. If you’re an AGL customer, you can: Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill Monitor your solar usage and production If you have a digital (or 'smart') electricity meter, you can: View your daily and monthly usage. Receive a projection of your next bill amount. ~Only a ...
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MattyDubs AGL Employee
30-10-2015

How do I manage the account of a deceased estate?

We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible. We encourage you to contact us by phone on 131 245 so that we can help organise the best result. If you need to contact AGL from overseas, you can also call us on +61 3 8633 6000. You don’t have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are prov ...
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MattyDubs AGL Employee
14-06-2016

Is anyone exempt from the paper bill and over the counter fees?

Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees: Staying Connected Customers Customers registered for a Concession Life Support Customers Customers receiving large print bills Some multisite customers Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio
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MattyDubs AGL Employee
14-06-2016

How much is the Paper Bill Fee?

If you receive a paper bill from AGL you may incur a fee of $1.75 per bill (including GST). You can avoid this fee by opting for eBilling, which has other benefits including speed of delivery. Exemptions from the paper bill fee can be found here. Avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, login to My Account and update your eBilling Notifications setting. We have a number of alternative secure payment options, which y ...
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