About Not_Happy

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Not_Happy Conductor
08-07-2019

Chat Never Works and You dont respond to emails promptly!

Some people don't have the option to call you and spend hours on the phone.. I want a simple answer, you have a CHAT Option that's never operating and emails take 3 days for a response...... Please advise how I can get a response to an old account by 3pm this afternoon please.
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Not_Happy Conductor
08-07-2019

Re: Chat Never Works and You dont respond to emails promptly!

There is never a button... I have the link but there is never a button to press!
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Not_Happy Conductor
08-07-2019

Re: Chat Never Works and You dont respond to emails promptly!

I don't have an online account with you! Just something you've listed that I'm been emailed about stating it's been withdrawn however, you guys haven't removed it from my file... So I can't pay it as I haven't got a bill, I can access it as it technically doesn't exists. And you dont reply to an email. I need this resolved TODAY!
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Not_Happy Conductor
15-07-2019

SO FRUSTRATING

Okay so I had a default listed, which was then marked as paid by AGL, they withdrew the account, but left the default on my file. I re-paid the account as advised last Monday and was told when this occurred that by Friday the default would be removed. This was confirmed with me again on Tuesday.Did a Credit Check on Friday, it's still there. I tried to call this morning 46 minutes later still on hold. I jumped on Chat, got the girl from last Tuesday who now says it could take 30 days to be remov ...
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