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MF1's latest conversations

MF1 Conductor
17-07-2019

Re: Usage Tracker Gets Worse

Hi David,Thanks for your reply.I think it would be helpful if you could stay in contact with IT to ensure that these issues are dealt with quickly and then update us as to progress.I don't have any adblockers on Firefox and I disabled tracking protection but this made no difference.I can log into the community and it takes me straight to the relevant page, so there does seem to be a break in the My Account log in portal for Firefox. It used to work with Firefox with no changes my end which make ...
3 Replies 0 Likes
MF1 Conductor
20-07-2019

Re: ASTRONOMICALLY HIGH ELECTRICITY BILL

Check to see if you have been getting estimated bills by taking your own reading and comparing it with your last bill. If they are estimated your bill will have E next to the reading. If it's estimated and the esimates are incorrect (likely), take your own reading with a photo and email that to AGL and they will adjust your account.If it's not estimated, the only things which would cause such high bills would be heavy use of things like electric heating and/or aircon.Failing that, you might eith ...
6 Replies 0 Likes
MF1 Conductor
17-07-2019

Re: Usage Tracker Gets Worse

David, a further thought:The fact that the IT department felt it was ok to go live with an unfinished and less functional version of the usage software, speaks volumes about:A) How they just don't understand the basic principles of good IT provision.B) How we all, including AGL staff, shrug our shoulders like this is somehow ok and normal, it isn't.C) That we all just live with, "it will be fixed some time in the future, maybe", with no actual deadline for them to have to stick to and no one app ...
3 Replies 0 Likes
MF1 Conductor
16-07-2019

Usage Tracker Gets Worse

I use the My Account version of the usage tracker. 1. Login Failure. The only way it will allow me to log into my acount is to log in, then instead of taking me to my account it takes me back to the log in page, I then have to click on the AGL logo which takes me to the AGL homepage, then I click on my account tab and I can get into my account. This has been going on for a few months with a brief week or two when it worked, then it broke again. This issue has been reported on the general board b ...
3 Replies 0 Likes