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Rank: Conductor

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MF1's latest conversations

MF1 Conductor
Monday
4 Replies 0 Likes
MF1 Conductor
a week ago

Re: AGL wont remove bushfire bill block

The supervisor I spoke to last week was condescending, impatient and treated me like an imbecile when I suggested that her promises would most likely based on previous experiences, not be met, which it turned out, they weren't.Today I called to speak to her and despite the fact that she was there and not on the phone, not surprisingly she wouldn't take my call. Not once during our conversation did she display any inkling of compassion which makes this whole AGL bushfire response thing nothing bu ...
4 Replies 0 Likes
MF1 Conductor
2 weeks ago

AGL wont remove bushfire bill block

AGl put a block on my bill because of bushfires, they did this without asking me despite the fact that I have told you on several occasions over the last 2 months that I dont want my bills blocked and I dont want them coming all at once.In January the bill block was taken off at my request and the bill was issued.This month I have spent around 3 hours on the phone on 3 occasions, the last with a supervisor in escalations who faithfully promised me a bill would be produced that night, but it wasn ...
4 Replies 1 Like
MF1 Conductor
20-07-2019

Re: Estimated Bill Customer Failure

You might want to call the Energy Regulator and ask them if there is anything in the regulations to the effect that retailers who don't provide the minimum of one actual read per year and fail to do so for 4 years, forfeit the right to amounts above the estimated amounts.
3 Replies 0 Likes