Hello all, Can you suggest what terminology I should use to request a change from TOU to single rate (or flat) tariff? I have tried twice now, and all I seem to get happen is I'm put on the correctly 'named' plan (ie, essentials, savers, etc) but still on a time of use plan. I also wish to convert from Controlled Load 2 to CL1, which I assume will be easy enough, but the TOU part, I seem to not be getting my meaning across. Any suggestions ? Thankyou