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buch11 Switched-on
14-07-2019

Miscalculated Gas bill - AGl has not been able to clearly explain the reason to overcharge

Dear Team, I have been an AGL customer since December 2018.Recently, I have been facing an issue with the gas bill for the period of 29 Apr - 28 May 2019. I have been calling to AGL customer care and explaining them the issue again and again without getting a correct bill. After a few emails AGL has not been able to explain the reason for overcharging my account! Hence, I am putting the issue here in writing hoping to get it resolved this time. Issue with the Bill no. 1 (29 Apr - 28 May 2019) W ...
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buch11 Switched-on
20-07-2019

Re: Miscalculated Gas bill - AGl has not been able to clearly explain the reason to overcharge

I got a call on the same day from AGL Escalations team as I had posted this here. We were told that this was an AGL mistake and that we had been overcharged. We were told that we will get an updated bill. On Wednesday, we got an updated bill which was incorrect again with an absolutely different issue! initially there was issue with my cooking gas meter. AGL fixed that and overcharged my hot water gas readings which were correct from the beginning and there was no need to update the same! On Fri ...
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