About ChrisJ_AGL

ChrisJ_AGL's latest conversations

ChrisJ_AGL AGL Employee
05-06-2019

Re: Solar command webpage not working

Buckster I apologise for the data gap that you have experienced . I have had the technical team look at the issue and they have back filled the missing data. You will now have access to all you data from last Saturday onward. Regards Chris
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ChrisJ_AGL AGL Employee
05-06-2019

Re: Solar command slow/unresponsive

@Woodunn Are you still having issues accessing Solar Command ? If so please reply direct to me or contact VPPSA Customer Support on 1300 377 118 (option 2 option 2) during Melbourne business hours. We released some enhancements to our logon process last month that should have rectified your issue . Regards Chris
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ChrisJ_AGL AGL Employee
12-06-2019

Re: Solar command webpage not working

@Buckster I have checked and the Battery Status Indicator and it is now in sync with the main graph. If you would like to discuss this further please feel free to call the VPPSA Battery Customer service team on 1300 377 118 (option 2 option 2) and mention my name (I have discussed your issue with them this morning) or email savppcustomersupport@agl.com.au Regards Chris
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ChrisJ_AGL AGL Employee
14-06-2019

Re: Solar command webpage not working

@Marcus1J If you are a battery customer - there is currently an issue with the Tesla data feed at the moment . (Tesla are in the process of resolving this). If not , please contact solar customer support on 1300 377 118 and they can you assist you further. Regards Chris
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