About Donna

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Donna Switched-on
02-07-2015

Re: How to submit your own meter read

Hi I have attempted to submit my own meter read for the first time, as last month there were issues with this function. I have solar and have two readings to submit, a negative (-) and positive (+) figure. There are two fields with my meter number online, a 001 and a 002 can you advise does it matter which figure (- or +) goes into which field (001 or 002). Regards Donna
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Donna Switched-on
03-06-2015

Re: How to submit your own meter read

Hi I have changed to monthly billing and need to submit my meter reading, however the past two days when I select my meter read I then get the following error message "We’re sorry, there’s been an error with your request. Please try again or call us 24/7 on 1800 813 028." Can you advise if there is an issue with the service?
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