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BEN3476 Switched-on
16-04-2019

Re: AGL compaint case #553476

With EWON case escalated, AGL escalation team now need to re-assess the timing factor, customer impatience, default amount and review fine figure Never thought the gas lever mechanism works like this.
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BEN3476 Switched-on
15-04-2019

AGL compaint case #553476

I did not authorize and have no connection for an AGL gas contract for over eight years from 2008 to 2017. AGL ask me to provide 100 points identity check to start the investigation. AGL told me there is still 30 points to be met for the identity check. For this remaining 30 points I have sent AGL a 6 months bank statements and 1 month landline bills which are both within the contract period. However, AGL replied me by Email that they cannot start the investigation without the bank statements an ...
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