About rufusfrasergord

rufusfrasergord's latest conversations

rufusfrasergord Conductor
09-08-2020

Re: I want to email someone

Hi, so I did as suggested and used the messaging service. That was several days ago and no one has come back to me with an answer to my query.. The current closing bill is due in 8 days. I'm not paying it until this query is resolved as I believe AGL may actually owe me money and not the other way around. Please get someone to call me with an answer - I have now spent hours phoning, trying to phone, messaging and trying to message AGL about this matter. I'm not investing any more of my time i ...
4 Replies 1 Like
rufusfrasergord Conductor
07-08-2020

Finalising my account

Hi, I have received my final Gas Bill for $82.48. I have closed my account as my apartment block has transferred from Gas fired hot water to an electric heat pump. I requested the gas at our unit be properly disconnected to your customer service team but they said I had to contact Jemena. I subsequently called Jemena and after looking into my account they said they couldn't disconnect my gas/gas meter as I don't have a gas meter, what we have in our apartment is actually a hot water meter, an ...
1 Reply 0 Likes
rufusfrasergord Conductor
03-08-2020

Re: I want to email someone

Hi.Thanks for your reply. So, I logged into my account. Where exactly is the "Send us a message" link that you refer to?I only ask because it isn't on the home page. Nor is it under any of the key 5 headings listed. The message us blue box open the chat bot, and the Help section (a good place for this link) is seemingly useless. So can you please, please, tell me where this simple to use, customer centric function is obviously displayed as clearly I'm an idiot as I can't see it.By the way, ...
4 Replies 0 Likes
rufusfrasergord Conductor
02-08-2020

I want to email someone

I tried the AGL chat bot. it couldn't understand my question.So I called up. After 22 minutes on hold, someone answered, and they couldn't understand my question, so they transferred me to someone else. They hung up me and diverted me a customer service survey!I just want someone to answer a question, and not waste my time.Can someone PLEASE just give me an email address so that I can email someone about my problem/query. I don't want to talk to anyone else on the phone as that's clearly a w ...
4 Replies 0 Likes