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Latchmanan Conductor
13-11-2019

Re: Request a smart meter

Hi Adale, Hope you have the issue sorted out. Mary was incorrect and you do not need to request for digital meters via the app. Try again and hope you will get an experienced rep this time to assist. All the best
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Latchmanan Conductor
13-11-2019

Re: Request a smart meter

Hi Jared, I had the exact experience. First AGL rep I spoke to told me to get an electrician to send the request etc. When I called again in few days, a different person answered and with couple of questions, all was sorted. Most probably the rep you spoke to is a newbie. Make sure that you explain that you already have the service, and you have solar panel installed and working well but on analog meters. And all you want them to do is replace it with digital meters at no cost. All the best
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Latchmanan Conductor
07-06-2019

Re: Request a smart meter

You can call 1300 669 245 and AGL will organised the upgrade. Most cases at no cost. But talk to them. Cheers,Ray
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Latchmanan Conductor
26-03-2019

Re: Request a smart meter

Hi Jayden,All good now. I called the number you posted above, 1300 669 245 and AGL have organised the upgrade no question asked (or require an electrician). Thank you for your assistance. Cheers,Ray
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