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Aquila Conductor
16-10-2019

Connection compensation, sign up fail, rewards issue

Helloapologies for the post being so long, but I have A list of issues to address and want to cover them in one place. Firstly; and most importantly, I’d like to know how to go about claiming for costs regarding the advertisement you’re still running that claims ONE BUSINESS DAYS NOTICE is all that you require for connecting electricity (and safe access to meters obviously, it is safe and accessible at my address). This is for SA. The ad has been running since before I was a customer. In fact, ...
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Aquila Conductor
16-10-2019

Re: Connection compensation, sign up fail, rewards issue

ADDITIONAL CLARIFYING INFO: connect request to completion - THREE weeks Request application for connection was lodged and received on 24th January 2019. The connection date requested was 29th January 2019. this is 5 days notice but included a weekend and public holiday (26th). I also received a CONFIRMATION and advisement email confirming my connections WOULD be on these dates - 29/1 for electricity same as requested and 30/1 gas between 7am and midnight. I posted here on 31st January 2019 ...
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Aquila Conductor
16-10-2019

Re: Delay to connection, NO CONTACT, no unit number in online details. Urgent.

Should read people don’t only *move* when meter reads are due (they don’t only love then either but it’s an autocorrect error in this context).
6 Replies 0 Likes
Aquila Conductor
16-10-2019

Re: Delay to connection, NO CONTACT, no unit number in online details. Urgent.

“night lights on in one business day guaranteed, or we’ll pay you up to $250 a day” So that’s better?? ^ that is verbatim from the advertising run by AGL (and still running today). My electricity expectations are a misunderstanding? Based on what?? Should I have heard and read this guarantee as “one business week”? I fail to see how I’ve been the one with a misunderstanding in this case. What was misunderstood - Was it my interpretation of your primary marketing message/ sales pitch or was the ...
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