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grahami2006 Conductor
10-08-2017

Re: Bill Smoothing Accounts - Credits and Payment Intervals

Hi Nathan, My account is XXXX XXXX and I caanot work out why there may be an increase even though my current direct debit will cover my bills. Also could you tell me how to cancel bill smoothing as it may be an option for me.
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grahami2006 Conductor
08-08-2017

Re: Bill Smoothing Accounts - Credits and Payment Intervals

Be careful they speak with forked tongue. Bill smoothing on my account has just been changed and it was less than 6 months ago it was reduced now they want to put it up again. Tech gliche again?
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grahami2006 Conductor
07-08-2017

Re: Online Account Access

The online account access has been becoming worse over the last two months.Today went to check last month's bills only to have message that my electricity bill is now on the way, seven days after the end of the month, and gas is still 22 days away once again seven days after the end of the month.Why does my account need to be "supercharged" why can't my account be ready for me at least two days after the end of the month?ThanksGraham
26 Replies 2 Likes
grahami2006 Conductor
08-08-2017

Re: Online Account Access

Was told yesterday it was a technical gliche. Seems to me that AGL is all about technical gliches and no fixes. Think it is time for me to change retailers. If they can't get bills right what chance is for electricity supplies.
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