About Relentless1

her last on Friday afternoon, AGL as company and especially coming from the complaints team, deceide how the call could have been handled better and more efficient. From my experience dealing with her she was delinquent, argumentative and was not helpful in the slightest, and eventually rudly hanged up the phone. So in essence I have been without gas for over 7 days now, no showers or cooking with no warning of disconnecting. Some people would say uninhabitable and most likely illegal in the co ...

@jaydeny wrote:Hi Relentless1, Thank you for bringing this to our attention. I'm sorry to hear that you've had such an awful experience with AGL of late. We take instances of unsatisfactory service seriously so we'd like to follow up on this for you! It'd be great if you could send me a private message with your AGL account number and address so that I can pass this on. Cheers, Jayden

And just a general advise for all customers that dont want to be messed about / lied to and made to feel like a criminal is to ALWAYS RECORD phone conversations after you have advised therepresentative that they will be recording. And you can also tell them you don’t want them to record the conversation on their end and by law they must oblige to that. That’s how you reverse the powers. 95% success rate. try it next time

And just a general advise for all customers that dont want to be messed about / lied to and made to feel like a criminal is to ALWAYS RECORD phone conversations after you have advised therepresentative that they will be recorded. And you can also tell them you don’t want them to record the conversation on their end and by law they must oblige to that. That’s how you reverse the powers. 95% success rate.