About Relentless1

Relentless1's latest conversations

Relentless1 Conductor
14-01-2019

Re: Mellisa from complaints escalation argumentative and I would suggest to get retraining!

@jaydeny wrote:Hi Relentless1, Thank you for bringing this to our attention. I'm sorry to hear that you've had such an awful experience with AGL of late. We take instances of unsatisfactory service seriously so we'd like to follow up on this for you! It'd be great if you could send me a private message with your AGL account number and address so that I can pass this on. Cheers, Jayden
6 Replies 0 Likes
Relentless1 Conductor
12-01-2019

Mellisa from complaints escalation argumentative and I would suggest to get retraining!

Called on the 11th January, spoke to an argumentive woman by the name of Melissa, she didn’t want to hear what I had to say! Didn’t try and resolve anything but wanted money.I suggest to management to have another look at her resolution practices and possibly get her retrained in true customer service !after my gas has suddenly stopped on the 7th waited a couple of days, thinking it’s an outage and will be back on soon. Wasn’t the case. I rang them and they advised it was disconnected for non pa ...
6 Replies 0 Likes
Relentless1 Conductor
12-01-2019

Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

And just a general advise for all customers that dont want to be messed about / lied to and made to feel like a criminal is to ALWAYS RECORD phone conversations after you have advised therepresentative that they will be recording. And you can also tell them you don’t want them to record the conversation on their end and by law they must oblige to that. That’s how you reverse the powers. 95% success rate. try it next time
63 Replies 0 Likes
Relentless1 Conductor
14-01-2019

Customer complaints

her last on Friday afternoon, AGL as company and especially coming from the complaints team, deceide how the call could have been handled better and more efficient. From my experience dealing with her she was delinquent, argumentative and was not helpful in the slightest, and eventually rudly hanged up the phone. So in essence I have been without gas for over 7 days now, no showers or cooking with no warning of disconnecting. Some people would say uninhabitable and most likely illegal in the co ...
0 Replies 0 Likes