About Soph_

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Soph_ Semiconductor
09-01-2019

Re: Having trouble reading Hot Water Meter

Thanks Jayden. I'm gonna hold off on payment until the issue is resolved.
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Soph_ Semiconductor
09-01-2019

Having trouble reading Hot Water Meter

Hi, Can anybody please tell me where the decimal should be between these black and red numbers? I have taken a photo of my unit's hot water gas meter, which reads 11426393 (see below). Per AGL website I would read 1142.6393 but the bill said 114263.93 then it gets multiplied by 10 again?!? Total usage for 34 days per the bill I received is 2,080 MJ. I live in a one bedroom apartment (high rise building) with another flatmate and there is no way we could use that much hot water in 34 days. Any ...
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Soph_ Semiconductor
15-01-2019

Re: Hot water billing confusion.

Hi Dragons Just wondering whether your issue got resolved with AGL? I'm having similar issue here. My meter was 11373087 with 1137 were in black and white and 3087 were in red and white.When I drained 1 litre of hot tap, the second last digit moved by 1. Per the bill below, looks like i'm being charged for every 10L of hot water used. But why they multiplied it by 10 again? This is the first monthly bill I received and I think it's ridiculously high for 2 people living in a 1-bedroom apartment ...
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Soph_ Semiconductor
15-01-2019

Re: Having trouble reading Hot Water Meter

Hi Jayden@jaydeny wrote:Hi Soph, Thank you for getting in touch with us here! You're definitely interpreting this information correctly and I can understand where your concern is coming from. Our billing team will need to take a closer look at this, so please get in touch with us via web chat here. Kind regards, JaydenI gave AGL a call and they disagreed with how I read the meter. They said it the meter has been read six digits and they have to keep it as is. My next question is "Is the units on ...
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