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Wiseman Switched-on
16-01-2019

Re: For a few weeks cannot access agl app get response ‘it’s not you it’s us try again’

Another three weeks have transpired. Another complaint on the Chat line, and still cannot access my account. Received an email today re AGL Rewards and it was suggested I check out the rewards on offer, but guess what - cannot acces. This problem has been ongoing for over 6 weeks. How long does it take for AGL to fix this problem??
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Wiseman Switched-on
23-12-2018

Re: For a few weeks cannot access agl app get response ‘it’s not you it’s us try again’

Another 10 days has gone bye and still cannot access my account. Received a text message today requesting a gas meter reading. When trying to access the app still get message that it is your fault and not mine and cannot access the app. Told to access via internet, but then advised that the account cannot be a accessed at this time and try again later. These problems have been going on for a number of weeks. How do I access my account?
6 Replies 0 Likes