About cwij

Hi David. Thanks for your response and advice. I contacted AGL Customer Service by phone on Wednesday evening and was told that they had changed both property addresses to be the same as the postal address on my account (from start of contract) - which was yet a third variation!I tried the app again on Thursday but there was no change in the display.I decided to give some more time in case the amendments might take a while to filter through the AGL systems.I tried again today (Friday) but there ...

Hi David.I have version 5.16.4 of the AGL Energy app on my phone running Android 7.1.1.Here is the requested screenshot showing identical icons.Peter  

The navigation process within the Community Internet site is confusing and annoying.From the Android app, I have tried giving feedback and reporting a bug.I started the latter for this post and eventually discovered a way to submit Community bug reports.Your system displays a list of possibly-relevant posts. I open one (and sometimes go through several screens) but, whether I choose my phone's virtual Back button or one on the screen, the system takes me back to the app choice between appl feed ...

The Billing screen of the Android app shows two entries for past bills with identical House icons.After opening each of them, it is obvious that one should have an Electricity icon and the other a Gas icon.