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MTagain Conductor
15-01-2020

Re: Solar meter installation date

Came across this today for NSW :- at https://www.ewon.com.au/page/making-a-complaint/what-can-i-complain-about/digital-meters Q: How long will it take to change my meter?A: Your retailer must install the meter by a date agreed with the customer, or within 15 business days of receiving your request. You do not have to agree to an installation date suggested by your provider if it more than 15 business days away. And regarding being put on the urgent(sic) list (install without an appointment/inte ...
7 Replies 1 Like
MTagain Conductor
15-10-2019

AGL’s Peak Energy Rewards Program - Multiple Credit handling

With the latest Peak Energy Rewards Program (PERP) campaign as per email :- By being part of AGL’s Peak Energy Rewards Program, you can be rewarded for making adjustments to your energy use at home when the grid needs a little extra support.To thank you for making sure there’s enough energy to go around when it’s needed, you’ll receive savings on your AGL electricity bill. Places are limited and registrations close Friday, 22 November 2019. The Terms and condition includes :- 5.1 We or one of ou ...
2 Replies 0 Likes
MTagain Conductor
08-10-2019

-- missing instead of amount of Solar Electricity Sold to Grid amount.

For Sunday 6th October (clocks changed) instead of detailing the energy exported to the grid in kWh it shows -- missing. Clearly the value is available as the bar in the graph is displayed. Furthermore, the energy imported (purchased) does not show -- missing but the correct value, so the missing hour cannot really be an excuse as that has been handled for data from the same period. As such it appears to be a bias against solar generation.
0 Replies 0 Likes
MTagain Conductor
14-02-2019

Re: Solar meter installation date

KayDavy go to you state's Ombudsman. https://www.aer.gov.au/consumers/useful-contacts-for-customers I very strongly suspect that they will do nothing until you do so and also that urgent is in really chucking you in a black hole so they don't have to make an appointment. Both tactics perhaps purposefully employed to delay the installation and thus reap more.
7 Replies 0 Likes