About AtWitzend

AtWitzend's latest conversations

AtWitzend Conductor
17-09-2018

Re: Online account usage doesn't show solar

OK, credit to jaydeny, better late than never! It looks like my issue is on it's way to being fixed. I won't say it's solved until I see the data flowing though.In talking to him via private messages, he told me that the data wasn't available because I didn't have a smart meter, simple! Except that I do have a smart meter, or so I thought. EDMI markets the Mk10A as a smart meter and one of those was installed when our solar went in. Turns out that because the install was done in 2013, it wasn't ...
34 Replies 0 Likes
AtWitzend Conductor
12-09-2018

Re: Online account usage doesn't show solar

"After raising this issue months ago this issue STILL isn't fixed..." I'm with you sfranken, this has really gone beyond a joke! I posted in this thread in June last year, 16 months ago and nothing was done to fix the issue except for more self-serving platitudes from AGL. The work-around didn't work then and I finally gave up in frustration. A like for my post reminded me about the issue so I thought "Ok, 16 months later, they should have had time to sort this out . . . " So I came back for ano ...
34 Replies 1 Like
AtWitzend Conductor
01-06-2018

Re: Digital meter + solar - now what?

With respect Jayden, I have had a smart meter for several years, and AGL knows that. AGL have been saying "we are transitioning all of our online services over to our new platform. We don't have a date for completion at present." for much longer than 12 months.None of that is an answer, just more apologies and excuses which have become very tiresome but very much how AGL rolls. Time to move to another provider, there has to be at least one energy supplier that has their s**t together, that can b ...
4 Replies 0 Likes
AtWitzend Conductor
01-06-2018

Re: Digital meter + solar - now what?

I keep hearing about monitoring my solar with AGL Solar Command and I would love to see info pertaining to my system but for all the promises, all I get when I click on the link you provided is a login page, and when I login I see the same as I always have which is the AGL-IQ dashboard I believe. When I click on the 'Usage' tab I get shunted into another system that used to give some very basic usage stats that don't look like anything that Solar Command offers but now all I get is an error mess ...
4 Replies 0 Likes