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gvv Conductor
18-02-2019

Re: Unsafe wiring?

The problem was resolved by switching to EnergyAustralia. They sent a contractor from Vector AMS who replaced the meters without any questions or complaints. They know what they are doing as opposed to the guy sent by AGL from Active Stream Metering, I guess.
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gvv Conductor
24-10-2018

Unsafe wiring?

An AGL technician stopped by yesterday to install a new digital meter. I saw him as he was going back to his van. He told me that he can not install the meter because the wiring is old and unsafe. "It has ceramic fuses" he said. And "... the company doesn't have safety procedures to work on this type of wiring". And "... a rubber mat might be needed". Can anyone explain what the problem could be? See photo below. (Meter numbers are removed from the picture.) The technician told me that he took a ...
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gvv Conductor
18-12-2018

Re: Unsafe wiring?

I haven't received a satisfactory response. It turns out the technician reported seeing ceramic fuses on the meter board. Look at the picture: there is no ceramic fuses, they were replaced with circuit breakers over a decade ago. The technician is either incompetent or just lazy. Complete fail on the part of AGL. I'm switching to a different energy retailer.
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gvv Conductor
09-11-2018

Re: Unsafe wiring?

Hi Le, Thanks for responding. I sent a private request via your feedback form https://www.agl.com.au/contact-us/feedback a couple of weeks ago, but received no response whatsoever. Do you monitor the feedback requests? What's the expected wait time on those? Thanks.
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