About M-J

Rank: AGL Moderator

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M-J's latest conversations

M-J AGL Moderator
14-02-2019

I’m having trouble paying my bills, what are my options?

If you're having a hard time paying your home energy bills, we have options for you: Unable to pay your bill before the due date and just need more time to pay? We understand that life doesn’t always go to plan, and sometimes you just need a little more time to pay. See if you’re eligible for a payment extension Experiencing temporary or long-term financial difficulty? NSW, QLD, SA and WA Residential Customers Staying Connected is our hardship program for customers based in New South Wal ...
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M-J AGL Moderator
10-01-2019

What happens when I notify AGL that I am moving house?

Moving house? Let us help you understand the process. Let us know you’re moving Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday. Track your move - get access to your personalised Move Tracker Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account giving you one less thing to worry about. Make ...
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M-J AGL Moderator
12-02-2019

My bill seems higher than usual, what should I do?

Have you received a bill that’s given you a shock? It’s important to understand where and when you use energy. Here are some checks you can make to help lower your cost: Check seasonality Hot summers and cold winters can be contributing factors to a high bill. Cooling and heating appliances used to cope with changes in weather can increase your energy usage. Check to see if you’re using more energy than usual by comparing your bill with your previous summer/winter usage using My Account or ...
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M-J AGL Moderator
29-01-2019

How do I submit a meter read using My Account?

Step 1 Log in or Register for My Account Step 2 Navigate to ‘Manage Account’ > ‘Billing and Payments’ > ‘Enter Meter Read’ Step 3 Confirm which read you are submitting. Select ‘Electricity’ or ‘Gas’ and for which address Step 4 Confirm safe and clear access to your meter, select ‘OK to continue’ Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes Step 6 Ensuring you've entered the correct numbers, click ‘NEXT’ to submit your meter read Ne ...
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