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M-J AGL Moderator
14-02-2019

I’m having trouble paying my bills, what are my options?

If you're having a hard time paying your home energy bills, we have options for you: Unable to pay your bill before the due date and just need more time to pay? We understand that life doesn’t always go to plan, and sometimes you just need a little more time to pay. See if you’re eligible for a payment extension Experiencing temporary or long-term financial difficulty? NSW, QLD, SA and WA Residential Customers Staying Connected is our hardship program for customers based in New South Wal ...
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M-J AGL Moderator
04-03-2019

How do I add concession details to my account?

You can add concession details to you account online via My Account by following these steps: Log in to My Account Go to the ‘Manage Account’ > ‘Concessions’ - Manage Click Add Concession Enter your Concession Card Details and click submit Need help? Ask for help via web chat or give us a call on 131 245. If calling: Press 3: to use our other self-service options, such as re-issuing a bill, add a concession card, adding direct debit, Bill Smoothing, password resets, or update your contact ...
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M-J AGL Moderator
10-01-2019

What happens when I notify AGL that I am moving house?

Moving house? Let us help you understand the process. Let us know you’re moving Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday. Track your move - get access to your personalised Move Tracker Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account giving you one less thing to worry about. Make ...
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M-J AGL Moderator
04-01-2019

How do I read my Electricity Digital Display meter? (VIC)

Note: This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on How to read your gas & electricity meter. If you live in VIC, you’ll have one of the meters pictured below installed. Have a look to see which one is yours. For NSW, QLD or SA please see our FAQ for Digital Meters. Type 1 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘di ...
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