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M-J AGL Moderator
04-03-2019

Why has my concession card not been applied to my AGL account?

If your concession card is not being applied to your account – here are some checks you can do: Check that your concession card is eligible: Click to see state-based concessions, rebates and grants that you may be eligible for Ensure that you are still entitled to a government concession card Check that your concession card is valid and hasn’t expired Check that the primary name associated with your AGL account: Check that the primary card holder’s name on your relevant concession card matc ...
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M-J AGL Moderator
18-02-2019

How do I update my credit or debit card?

Here are the steps to update your credit or debit card details: From My Account, cancel any direct debits you may have associated with the old card by going to Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Options > Edit Cancel Direct Debit 2. Add new card in My Wallet by going to: Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Methods > Edit > My Wallet > Add Payment Method > Edit From here, My Wallet, you can Add A Payment Method and Delete ...
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M-J AGL Moderator
18-02-2019

How do I organise a scheduled payment?

Log in to My Account Select 'Make a Payment' on the bill you want to pay Confirm your payment amount and select 'Later' under 'Payment Date' Select your preferred payment date from the calendar. Confirm your preferred payment method. Not registered for My Account? Learn how.
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M-J AGL Moderator
15-02-2019

How does AGL define small business and large business?

AGL is committed to powering all types of businesses around Australia. We recognise that every business is unique – all different sizes with different requirements and needs. For a general guideline, as at February 2019, we would tend to classify customers as follows Small to Medium Business: businesses that spend less than $30,000 (GST incl.) annually on electricity and less than $50,000 (GST incl.) on gas. Large Business: Businesses that spend more than $30,000 (GST incl.) a year on e ...
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