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Rank: AGL Moderator

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THL AGL Moderator

Re: Split System Solar Air Conditioners

Hi Gerald, Thank you for taking the time to share this great feedback. We look forward to hearing any other exciting news from both you and other community members moving forward. Kind regards, Le
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THL AGL Moderator

Re: I want to know how do I disconnect my gas and electricity

Hi Youwen, Thank you for reaching out to us with your enquiry. If you're moving and need to close your electricity and gas accounts, you can do all this online! Please find all the information you need here. Kind regards, Le
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THL AGL Moderator

Re: Waiting for smart meter

Hi eyretrading, thank you for bringing this to our attention! It's not good to hear that the dates keep on being pushed back and you're having to wait longer than expected for the meter to be installed. Active Stream can be contacted on 1300 669 245 or via email at digitalmetering@agl.com.au If you would like us to look into your account in more detail, feel free to contact us via private message with your account details. Kind regards, Le
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THL AGL Moderator

Re: Special meter read fee and Meter test reconfigure ???

Hi Manni, Thank you for contacting us and providing your feedback! I'm sorry to hear that you've been charged these fees and I can understand the concern with what these are related to. Special meter read fees are often charged when moving in or out of a property. These fees are for the initial start readings at a new property you're moving to and/or the final reading at the property you're moving out of. Meter test charges relates to works done for the meter such as any alterations or ...
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