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RodF Switched-on
23-08-2018 08:39 PM

Re: Estimated Meter Reading Formula is extremely disadvantageous to us customers

Wow! I just did the a meter read for my gas as well and updated it online. The bill went from an estimated $653.87 down to an actual meter read value of $216.91! (Which I have now paid). WHAT METHOD IS USED TO CALCULATE THESE ESTIMATED METER READINGS ??MY ESTIMATE WAS NOT RELEVANT TO PREVIOUS USAGE OR BILLS.WHY ARE ESTIMATED READINGS THREE TIMES THE ACTUAL? This is almost fraudlent! It means AGL is taking cash advances from customers and holding onto them until actual readings update the custom ...
2 Replies 1 Like
RodF Switched-on
23-08-2018 12:01 PM

Estimated Meter Reading Formula is extremely disadvantageous to us customers

I have a digital meter that has to be read manually (MRIM). Because we have a large wall and secure gates and sometimes nobody home during the day when your guy comes to read the meter, I end up with Estimated Meter Readings. The method that is used to caluclate the " estimate" has no valid comparison to the previous years usage (same house, same occupants, same season) nor other example houses in our area as shown on the bill. In fact our estimated usage for 2 people is over double the typical ...
2 Replies 1 Like