About Kat

Rank: Switched-on

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Kat Switched-on
29-10-2019

Inconsistent billing amounts

I cancelled my bill smoothing because I couldn't for the life of me see exactly what my actual account balance was. Now "my account" says I'm in credit, but the email received from AGL says I owe over $100. I have no idea what is correct! I'm now considering going to a different supplier as this is beyond a joke.
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Kat Switched-on
03-10-2019

Account errors by AGL

Has anyone else received an email from AGL stating their bill smoothing has been cancelled? This happened to me after I received an email from AGL stating my bill was overdue 2 weeks after I'd paid it.
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