Hi David,I have PM you with the details, and posted my reply to Jayden below for all other followers of this forum. I do not have a documented reply from Jayden, but I may have spoken to him over the phone. It is too long ago, and I cannot remember. Needless to say that I have never had rewards available to me so I assume it has not been corrected. I just tried Incognito again, and it is still not working.