I am having the same problem. I've been talking to AGL but they are not interested in that issue. They just keep saying your account is up to date so don't worry, blah blah blah.To be honest, if you cannot fix this sort of IT Issue, how can you be a leader of energy supplier. They seems to have massive internal control issue. I am going to shop around other energy supplier who provide more professional service and genuine concern for their customers. Good bye AGL!