About lkenn

Rank: AGL Idea Moderator

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lkenn AGL Idea Moderator
25-02-2020

Re: When Comparing Previous Date - Status changed to: Good Idea, Vote!

Hi @GMacD53 Thanks for taking the time to submit your feedback. We will take this into consideration and monitor further demand for this feature in the app to help with prioritisation. I will also pass on your feedback on locking the hour of day to the My Account team. Thanks.
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lkenn AGL Idea Moderator
25-02-2020

Re: IOS app update not displaying correctly - Status changed to: Needs More Info

Hi @Bidtfaun Thanks for bringing this to our attention. Would you be able to share the version number you are using as well as whether you are using large font on your device? If you could send us a screenshot of what you are seeing that would be helpful for us to investigate. Thanks.
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lkenn AGL Idea Moderator
25-02-2020

Re: New App Disappointing - Status changed to: Under Consideration

Hi @blackvalyrian Thanks for taking the time to submit some feedback. Please see my response below and let me know if you require further detail. No running total of amount owing: On the Billing screen, you should see your account balance for each fuel. There is no single total for all your contracts, this is shown at contract level. Payments made towards a bill will lower the amount owned as shown on the billing screen. No running statement showing payments made: This is current ...
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lkenn AGL Idea Moderator
25-02-2020

Re: Include connection fee - Status changed to: Delivered

Hi @GMacD53 Thanks for taking the time to submit your feedback. If you are referring to the daily supply charges, these are included in both the bill projection and cost so far figures. More information on how these are calculated can be found here: https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242 If there's anything further you'd like to add please let us know. Thanks.
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