About lkenn

Rank: AGL Idea Moderator

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lkenn AGL Idea Moderator
28-08-2018

Re: Nothing in billing - Status changed to: Investigating

Hi Blaster, We are in the process of releasing a new set of features and have found this can sometimes cause issues. A new build should be live by end of day so please check again tomorrow and let us know if you're still experiencing these issues. Thanks, Lauranne
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lkenn AGL Idea Moderator
27-08-2018

Re: Unable to add screenshots on mobile Community post - Status changed to: New

Hi Blaster, We have tried to replicate this issue but uploads are successful on our end. The permissions set for the group are also correct. Are you able to try again and let us know whether you are still experiencing issues? Thank you, Lauranne
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lkenn AGL Idea Moderator
8 hours ago

Re: Enhance the service behind the message feature - Status changed to: Watch this Space

Hi @Andrew-_- Thanks for providing this feedback. I sent this off to our Customer Solutions team who have advised they are currently reviewing what agents are trained in to compile of a list upskilling opportunities. We should soon see an increase in the number of issues messaging agents can assist our customers with. Thanks.
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