About lkenn

Rank: AGL Idea Moderator

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lkenn AGL Idea Moderator
20-04-2020

Re: Report an Overdue/Late Payment - Status changed to: Under Consideration

Hi @Debzy56 Thanks for your feedback. May I ask whether you mean proactively requesting an extension on your bill due date, or reporting to AGL that you have made a payment on an overdue bill? If you are referring to requesting an extension, this is a feature that is already on the backlog and being prioritised against other features. We absolutely do recognise the need to display payment assistance options in the app and are working on it. If you are referring to the latter, I can c ...
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lkenn AGL Idea Moderator
20-04-2020

Re: Digital meter & app - Status changed to: Watch this Space

Hi @kingwarren, Thank you for your feedback, sorry to hear you've had a frustrating experience locating the information you needed. The AGL website has a Help section where you can browse different help topics - I ended up finding the content I believe you were after under Help > Energy Meters and Connections > Electricity Meter Installations: https://www.agl.com.au/help/meters-connections/electricity-meter-installations?cidi=A10130. We do recognise that we could be presenting help conten ...
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lkenn AGL Idea Moderator
20-04-2020

Re: AGL Mobile App - Status changed to: Needs More Info

Hi @Peregrine Thanks for your suggestion. Could you please confirm whether you are referring to viewing, or extracting, the messaging history? I can confirm that the messaging window in the app should display all your history, similar to other messaging apps like Facebook Messenger or Whatsapp. AGL customer service representatives also have access to the same view. The only reason you would not be able to view your history is if you have changed your log in details. Please let us kn ...
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lkenn AGL Idea Moderator
20-04-2020

Re: AGL Mobile App

Hi @Jcoombs Thanks for your comment - could you please elaborate so we can address your feedback properly? Are you referring to tracking messaging history or something else? Thank you.
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