About don3192

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don3192 Conductor
08-09-2019

Re: Victorian Energy Concession Rebates incorrectly Applied

Hi HollyBla,Sadly it seems we will have to pay for it. When i received the adjusted accounts, not only did they adjust the rebates they also corrected the power and supply charges which they also incorrectly charged. My Electricity account has been adjusted to me owing $184 and the Gas an extra $25. Once the media gets hold of this AGL hopefully might have second thoughts.
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don3192 Conductor
30-08-2019

Victorian Energy Concession Rebates incorrectly Applied

I have just been notified that AGL has incorrectly applied Victorian Energy Concessions and I will be sent bills backdated to March 2019.The email sent states -"We recently identified that since March 2019 your Victorian Energy Concession rebate has been incorrectly calculated and we've overpaid the concession rebate you're eligible for, for the site listed below.As a result, we'll need to reverse the additional rebate amount and reissue you with a new bill, which you'll receive next week. The n ...
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don3192 Conductor
23-07-2019

Re: Web Browser Faults

Hi David AGL User Dome97 has suggested the following "With Firefox, after signing in, it appears to have you back at the sign in page. Just go back by using the back button & you will find yourself at the accounts page!" This actually worked. It does demonstrate that there is a fault at AGL's end and this needs to be looked at. Thank you Dome97 for your feedback.
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don3192 Conductor
23-07-2019

Re: Web Browser Faults

Thanks for that. It worked. It just goes to show that there is a fault in AGL's webpage. I appreciate your time in solving this problem.RegardsDon
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