About don3192

Rank: Conductor

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don3192 Conductor
08-09-2019

Re: Victorian Energy Concession Rebates incorrectly Applied

Hi HollyBla,Sadly it seems we will have to pay for it. When i received the adjusted accounts, not only did they adjust the rebates they also corrected the power and supply charges which they also incorrectly charged. My Electricity account has been adjusted to me owing $184 and the Gas an extra $25. Once the media gets hold of this AGL hopefully might have second thoughts.
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don3192 Conductor
30-08-2019

Victorian Energy Concession Rebates incorrectly Applied

I have just been notified that AGL has incorrectly applied Victorian Energy Concessions and I will be sent bills backdated to March 2019.The email sent states -"We recently identified that since March 2019 your Victorian Energy Concession rebate has been incorrectly calculated and we've overpaid the concession rebate you're eligible for, for the site listed below.As a result, we'll need to reverse the additional rebate amount and reissue you with a new bill, which you'll receive next week. The n ...
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don3192 Conductor
21-07-2018

Re: Annoying Security Feature when logging into my account

These CAPTCHAs are too small to see. Can you not put other types there like words or numbers which are much easier to read and see? The whole system is ridiculous. Consider people with low vision and the elderly when making these sort of decisions AGL .
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don3192 Conductor
17-07-2018

Annoying Security Feature when logging into my account

When logging into my account, after i put my email address in, Why must I select from photos, such as cars in order to verify my account. A Password should be enough. This is frustrating and time consuming. I dont care if it is a security feature. Get rid of this feature NOW. (also to submit an enquiry i have to do the same thing. grrrrrrrrr.AGL you need to get rid of this feature. Does anyone else have the same problem?
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