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Erebus Conductor
22-12-2016

Cannot Download App on Android

Dear All, First post so be kind please. I have just got my new digital smartmeter with mobile data today. The installer has left me a brochure that tells me that I can now access data on the go. The only problem is that when I go to install the "AGL Energy" app I receive a message that says "This item is not available to install in your country". I have never encountered this before and it is occuring on both my devices which are a Samsung S7 Edge (purchased from Samsung Australia with a Telstra ...
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Erebus Conductor
16-01-2017

Re: Cannot Download App on Android

Quick update to say that this is now solved. I was in the US in September October and my store settings still had the US address. I changed this back to my australian address but still could not download the app. I then purchased something from the store > &0 (with my aussie address) and sometime later found that I can now download the AGL app! Problem solved. Thanks for the support.
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Erebus Conductor
22-12-2016

Re: Cannot Download App on Android

Unfortunately I have laggy network here and accidently pressed the solved button instead of the reply button. To be clear this is not solved. In response to your question both devices are connected to the Telstra 4G network. No VPN.
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Erebus Conductor
22-12-2016

Re: Cannot Download App on Android

Hi BWSS, Still not solved. Thanks for the advice though. The only app that I can see on either device is the "AGL Energy App" with the AGL logo. Very frustrating.
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