About bdo207

Thanks Steve! Its good to know I'm not the only one this has happened to. Do you recall receiving any documentation at the time that explained this to you? I think its a very confusing thing to be left to the customer to try and get to the bottom of.

Thank you Lauren and Andrew! It's good to know that my assumption was correct as well as the fact my bills should only get more accurate from here on in. Can I suggest including this info/explanation in the correspondence that goes out to account holders when their bill smoothing amounts change. Additionally, when the time comes for my bill smoothing amount to go back up (once I don't have so much credit racked up), can I expect to be notified/warned prior to this?Cheers,Bede

Hi there, When signing up to AGL, in order to get the greatest discount possible, I elected to go with a combination of bill smoothing, monthly billing and direct debit. When I received my first bill I was rather shocked to find my monthly billing amount was approximately $180. I thought this unusually high considering it was just myself and my partner and our 1yo twin girls living at our residence, especially when we were already very energy conscious. However, I was assured by an AGL rep that ...