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Rank: Conductor

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Bigjim Conductor
06-06-2018

Re: AGL Rewards website now t working & AGL Customer Service Rep hangs up on me

I’m having the same problem, however I’m new to AGL. I’m also only able to access via Apple iPhone.when I signed up I was able to browse the rewards but now that it’s moved to my account i just get the page with the message ‘That wasn’t supposed to happen’I’ve cleared caches, restarted browsers, requested desktop site, using 5 different browsers. Is it a known fault that is being worked on?
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Bigjim Conductor
09-06-2018

Re: AGL Rewards website now t working & AGL Customer Service Rep hangs up on me

Thanks for the update. Still not working for me so Will contact them also,
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Bigjim Conductor
13-06-2018

Re: AGL Rewards website now t working & AGL Customer Service Rep hangs up on me

RoywangzyShort answer No. Long answer, spent some time trying to find webchat and found out required pop ups to be activated. Couldn’t send message at that time only available business hours. Fair enough, so finally found time this morning to contact via webchat during business hours. (Think they might be 24/7 now though)Spent 20 minutes giving details to the service officer who then said sorry nothing I can do you’ll have to ring ..this number, to he a specialist during .this time as they as th ...
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Bigjim Conductor
04-08-2018

Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Yes this isn’t solved. Their response didn’t actually say they can access rewards.. another chat to customer service tonight. Resolution was initially -sent me a link, - to the page that says log in to access my rewards which results in oops!resolution 2. They have requested rewards activation for my account I will receive AGL card via email. I should expect it within 24 hours. So either within 24 hours I’ll have access and can confirm there is now a solution orI have been silenced for the nex ...
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