About Bigjim

Rank: Conductor

Learn more about ranks and badges.

Bigjim's latest conversations

Bigjim Conductor
01-11-2018

Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Hi Jaydeny, I’d like to contact via private message if I could. Not sure how I do that though In my account I can click on the my rewards tab and the next page comes up with the rewards. When clicking on the particular rewards to go to the next page it always goes to oops that shouldn’t have happened. Ive refreshed, reset, retried, rearranged, resorted, recleared, re-everythinged. Thanks for your time. BigJim.
58 Replies 0 Likes
Bigjim Conductor
04-08-2018

Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Certainly have no high expectations. My money is firmly on the stalling tactic. This company is just embarrassing itself. They haven’t even bothered. Over 400,000 members and $500, 000 saved last year. I’d like to see the new figures for this year.
58 Replies 0 Likes
Bigjim Conductor
04-08-2018

Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Yes this isn’t solved. Their response didn’t actually say they can access rewards.. another chat to customer service tonight. Resolution was initially -sent me a link, - to the page that says log in to access my rewards which results in oops!resolution 2. They have requested rewards activation for my account I will receive AGL card via email. I should expect it within 24 hours. So either within 24 hours I’ll have access and can confirm there is now a solution orI have been silenced for the nex ...
58 Replies 0 Likes
Bigjim Conductor
13-06-2018

Re: AGL Rewards website now t working & AGL Customer Service Rep hangs up on me

RoywangzyShort answer No. Long answer, spent some time trying to find webchat and found out required pop ups to be activated. Couldn’t send message at that time only available business hours. Fair enough, so finally found time this morning to contact via webchat during business hours. (Think they might be 24/7 now though)Spent 20 minutes giving details to the service officer who then said sorry nothing I can do you’ll have to ring ..this number, to he a specialist during .this time as they as th ...
58 Replies 0 Likes