About CatherineG

Rank: Retired AGL Moderator

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CatherineG's latest conversations

CatherineG Retired AGL Moderator
05-05-2017

Re: During which hours is the 'Controlled Load' switched on?

Hi @quarkpower. This will depend on where you located and who is your local distributor. If you are located in Queensland or New South Wales, your invoice will distinguish which controlled load you are eligible for. VictoriaJemena/United Energy/AusNet Services/Citipower/Powercor - Applicable to customers who have separately metered consumption, for example: storage water heaters or thermal storage space heaters. The hours of application are determined by your Distributor. South Australia ...
Solved 3 Replies 1 Like
CatherineG Retired AGL Moderator
03-05-2017

Re: Gas meter noise?

Hi @Damian. Thanks for your post and welcome to the Community. To be able to get a technician out to inspect the meter we need to raise a "Meter Damaged Operation Ordinary (MDO)" service order request with your local gas distributor. Without knowing where you are located, I have complied the relevant completion time frames and associated fees below: Victoria: Mulitnet, AusNet Services and Envesta - completion time frame of 48 hours and no fees New South Wales: Jemena and AGN - comple ...
Solved 7 Replies 0 Likes
CatherineG Retired AGL Moderator
08-12-2016

Re: I need the email address please

Hi @Salma. Thanks for the post and welcome to the Community. I will send you a private message with some more information, however if you need the best way to communicate with us online is via this link. Any online submissions are linked directly to your account and our agents will respond via your preferred method (ie phone or email). Otherwise you might find the answer to your question here on the Community. Thanks
Solved 19 Replies 1 Like
CatherineG Retired AGL Moderator
28-03-2017

Re: Fate of new Smart Meter if switching from AGL

Hi @PJ. Thanks for your post and welcome to the Community! If you chose to transfer away from AGL, your current digital meter will remain as is. Thanks!
Solved 9 Replies 0 Likes