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Rank: Semiconductor

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_dp_ Semiconductor
12-05-2018

Re: Mark Enzinger, GM Energy Market Operations

UPDATE: Refund received Not sure what Nick from complaints was looking at or listening to but it wasn't the original letter received or to me on the phone as the total refund I received was $432.40 which is definitely not $342.00. Perhaps AGL would do well to buy their employees a calculator or spend some money on reading/listening training because if this type of error is a common occurrence, then AGL must be haemorrhaging money. I'm sure the shareholders would have something to say about this. ...
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_dp_ Semiconductor
11-05-2018

Re: Mark Enzinger, GM Energy Market Operations

UPDATE: The refund amount is for $342.00 When I spoke to Nick in complaints, I was told that he could refund $143.00 right away and the remainder by close of business today. Well, in the bank account this morning was $93.20 ... what happened with the other $49.80 Nick? I would have thought that a company such as AGL would not have a problem refunding the full $342.00 in one go but to add insult, they don't even refund the amount possible as mentioned by Nick from complaints. Incompetence is what ...
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_dp_ Semiconductor
10-05-2018

Mark Enzinger, GM Energy Market Operations

I received the following, which is an extract from a letter:I wanted to take up the option of the refund and as it said they are there 24/7 to help, I called at 6:30 AM and was told that it cannot be done because department that can do it start at 8:00 AM. I called back at 8:30 AM and this time was told it cannot be done because there is a hold/lock on the money. I called back at 9:00 AM to the complaints department and was told I can only get a portion of the total refund and would have to wait ...
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