We’re gradually moving all of our customers from AGL Energy Online onto the new My Account website. You don’t need to do anything – once you have access to the new My Account website, you’ll see a message when you log in.

Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either.

 

Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them.

 

Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us anytime 24/7 on 131 245 and we’ll help set it up over the phone.

Ever wish you knew how much your bills were before they arrived? Or that you had the ability to know when and how you are using your electricity the most? With AGL’s digital metering, customers will be able to access all these benefits and more.

 

Below you’ll find answers to frequently asked questions about AGL’s digital metering. 

 

If your question isn’t answered below, please ask a question here in the community and we’ll get back to you. You can also give us a call on 1300 669 245, Monday to Friday, 9am to 5pm for more info.

 
Why am I getting a digital meter?
We are progressively offering new digital meters to selected AGL customers as part of our plan to provide accurate meter reading and billing capabilities. Initially, we are offering the new meters to customers who have experienced difficulties in having their electricity meters read in the past.
 
Why is AGL offering digital meters to their customers?
Digital meters are the next generation of electricity meters and provide consumers with access to new technologies to help monitor and manage their energy use.
 
Why does AGL want their customers to have a digital meter?
We want our customers to have access to the latest technology to assist them in being able to monitor and manage their electricity usage better. Digital meters will provide more accurate readings and help to ensure more accurate and timely electricity bills. They also provide the opportunity for AGL to deliver faster, better responses to service requests.
 
What is a digital meter?
Digital meters, otherwise known as smart meters, are the next generation of electricity meters. Unlike the previous generation of meters they communicate between your home and your energy supplier using a wireless network.
 
What are the benefits of digital meters?
Digital meters have a range of benefits. Some of these will be available immediately after installation, such as access to our online energy portal called My AGL IQ where you can track your usage, manage and pay your bills and even set alerts for yourself. And you can access all these benefits anywhere, anytime with our free AGL mobile app.
 
Can I choose not to get a new meter? And how?
Yes. While we think you could benefit from a new digital meter being installed, the choice is yours and you can choose not to. If you would like to opt out, give us a call on 1300 669 245.
 
Is there any cost for the installation?
No. If AGL has contacted you to offer a digital meter and your home is suitable for a replacement meter, you won’t have to pay for the meter or for any installation costs. Sometimes, a home may not be suitable for a digital meter. In this case, we won’t perform the installation and you won’t incur any costs.
 
Will I be charged more for electricity because I have a digital meter?
No. The same electricity rates that apply to your analogue meter will apply to your digital meter.
 

When will I get my digital meter?

The installation process is occurring progressively and the dates and times of installations will vary from customer to customer. We will write to impacted customers before the installation is due to occur.

 

How do you know if my home is suitable for a replacement meter?

A technician will perform a home suitability assessment of a range of safety and electrical factors to determine if your home is compatible with a meter upgrade.

 

What do I need to do to prepare for the installation?

We ask that you make sure the qualified installer has safe and clear access to the meter box at your home. To ensure a smooth installation we may also ask you some specific questions ahead of the installation. In some cases it will be helpful for you to provide us with photos of your existing meter installation (if this is the case we will let you know in advance).

 

What if I’m not home – will the installation still go ahead?

If there is clear access to your meter box, the meter installation will go ahead without you being home.

 

Will I lose power during the meter installation?

During the installation, power will generally be unavailable for no more than 30 minutes, however the total installation time may take up to two hours. Safety checks will be completed while the new meter is installed. Please take any advance precautions necessary before the power is switched off (such as with your computer or alarm system).

 

How long will the installation take?

Installation can take generally between 30 minutes and up to 2 hours (depending on how complex the installation is, most exchanges will be complete in around 40 minutes).

 

I rent my property and not sure if my landlord wants the digital meter installed?

We do not need permission from the landlord in order to install a digital meter. We can exchange the meter irrespective of whether you are a renter or not.

 

Is there only one type of meter? Can I choose the meter?

There are different types of meters, each of which is capable of measuring a particular type of electrical installation. Which meter is installed at your property is determined by the electrical configuration at your site (for example, customers with a solar panel will need different metering to customers without a solar panel). We will ensure that you have the right meter for your needs.

 

What if I have solar?

Some solar customers already have digital meters installed. But if you have solar and don’t have a digital meter you can definitely have one installed.

 

What technology do you use to send the readings back to AGL/ my retailer for billing?

The meter data is collected from the meter using the secure 3G wireless communications network.

 

How often will the meter data be read/collected?

After installation, the meter will initially be read four times per day and that data will be sent to AGL at the end of each day. However, as the infrastructure continues to grow, the meters will be read remotely at half-hourly intervals.

 

Are digital meters accurate?

Yes. Our digital meters are rigorously tested for accuracy. Our meters are pattern-approved by the National Measurement Institute to the standard metering accuracy level. In addition, we will monitor and conduct regular testing to confirm the accuracy of our meters.

 

Can I still take a reading from my digital meter?

Yes. The LCD displays the options available to check your electricity consumption. It depends on your meter type how you do this.

 

There are two buttons on all our meters that will cycle through the key information stored. One type of meter labels the buttons “Connect” and “Select”, the other type has the buttons colour coded Green “for connect” and Clear “for Select”.

 

In both cases, you simply press and release the Select button to step through each screen of data. Once you reach the last screen the next press will cycle back to the first screen. The screen will have a label number on the left side of the screen, and the reading on the right hand side. The screens are:

 

  • 01: Standard Time and Date set in the meter.
  • 03: Accumulated read of power used.
  • 13: Accumulated read of power generated and fed into the grid (solar installations only).
  • 07: Accumulated read of off peak load (this screen is only shown on meters that have an off peak hot water service).

 

What should I do if there is an interruption to my electricity supply?

Call your local electricity distributor. In South Australia this is SA Power Networks and their number for faults and emergencies is 13 13 66. For all other states head to this distributor lookup tool to determine yours.

 

What happens if my meter stops working?

If your power is off and it appears your meter is not working, please call your local electricity distributor. In South Australia this is SA Power Networks, and their number for faults and emergencies is 13 13 66. For all other states head to this distributor lookup tool to determine yours.

 

Will the information on my bill change?

The calculation of your bills won’t change. However, as analogue meters use start and end reads and digital meters don’t, this information will change slightly on your bill. When the meter is installed a welcome brochure will be left behind and this will contain some more information on how these changes will appear on your AGL electricity bill.

 

How can a digital meter help me save money?

By recording your electricity usage more accurately and having that information provided to us remotely, you will have access to our online portal My AGL IQ. This terrific online tool will show you your actual electricity consumption up to the end of the previous business day. If you are charged different electricity usage rates for different times of the day, by being informed about what times of the day you’re using your electricity, you can identify ways to move your usage to cheaper times of the day to save money. For example, if you run your washing machine during peak times, it will show you how much you used when you were running your washing machine during peak and, if you have cheaper off peak rates, you could consider running it at the off peak times instead which will save you money.

 

There are also other appliances available for purchase, such as in-home displays, that can track your usage in real time.

 

Is my consumption data information secure and will it remain confidential?

Yes. Digital meter data is secure and confidential.

 

No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is hardened and secured.

 

We also ensure consumption data remains private via tight privacy controls and compliance with the Federal Privacy Act and the Australian Privacy Principles (APPs), which cover the collection, use, disclosure and storage of personal information.


For more details, our Privacy Policy can be viewed here.

 

Will AGL sell my electricity use information to third parties?

No. By law, your consumption data can only be accessed by the meter reader, your energy retailer, and others who are entitled to it under the law (such as distribution networks, and other people who you specifically authorise).

 

Will the remote reading interfere with other devices (phones, TV or radio)?

No. The digital meter operates at a low frequency and power level and will not interfere with any other equipment.

 

Do digital meters meet Australian Safety Standards?

All digital meters meet the electro-magnetic exposure limits set by the Australian Communications and Media Authority. The meters have lower emissions than many other every day devices such as phones, microwaves and baby monitors. The digital meters being installed meet current Australian Standards including those related to safety.

You can cancel your Direct Debit arrangement online or by calling us anytime 24/7 on 131 245.

All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you’ll see will all depend on the type of meter you have.


If you live in New South Wales, Queensland or South Australia, you’ll have one of the meters pictured below installed. Have a look to see which one is yours.


Meter type: ‘Mk10D’ – Three phase, one element:

 

 

The table below shows meters register, LCD Label and Description. 

 

Register LCD Description
F03D 01 Standard Current Date and Time
1E00 03 Net Export Wh Total
IE10 13 Net Import Wh Total

 

 

 

Meter type ‘MK7C’ – One phase, one element:

 

 

LCD Description
01 Standard Current Date and Time
03 Net Export Wh Total, Cumulative Total, Unified
13 Net Import Wh Total, Cumulative Total, Unified

 

 

 

Meter type ‘MK7A2’ – One phase, two element:

 

 

LCD Description As Per Configuration
01* Standard Current Date and Time
03* Net Export Wh Total
13* Net Import Wh Total
07* Export Wh Load (Gross Solar in case of PFIT)
43 Import Wh - Controlled Load
53 Export Wh Total - General Light and Power
63 Import Wh Total - General Light and Power

 

*Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)

 

Right now, the updates we’ve made to our My Account website (previously known as AGL Energy Online) can only be seen by those customers who log on using an AGL ID – one with a registered AGL email address. So, for the moment, you can’t access My Account using third party log in details. However, as we’ll soon integrate third party IDs (like Facebook and Google) with our website, it won’t be long until more AGL energy customers can enjoy the exciting new features in My Account.

After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in your My Account portal. We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.

Yes. AGL’s Sunverge SIS 7.7kWh battery is backup power ready, and can help power your appliances in the event of a power outage with additional work completed at your switchboard by a qualified AGL installer. Backup power can be enabled for an additional $650 (GST incl.), and requires sufficient stored energy being available in your battery at the time of a power outage event. During the power outage your battery will not be charged by the solar system.

Yes. We’ll need your home to stay connected to the electricity grid to be a part of the virtual power plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you have no available stored energy in your battery.

The agreement to participate in the virtual power plant is for a 5 year period. To participate in the virtual power plant, you must remain an AGL Energy electricity customer for the 5 year term of the agreement. At the end of the period you can choose to exit the agreement.


By participating in the virtual power plant you will have a cutting edge battery installed at a great price. If you choose to exit the agreement before the scheduled end date, you will be required to pay an early termination fee. The fee is capped at $5,000 and takes into account the period you have participated in the program and the total value of the products installed. This early termination fee is listed in the terms and conditions provided with your quote.

 

If you move house, AGL may agree to transfer ownership to the new owner or arrange for your battery to be transferred to your new property at your cost, so you can keep enjoying the benefits.

Yes. AGL is pioneering the world’s largest virtual power plant in South Australia. The first 150 virtual power plant battery sales will be limited to metropolitan Adelaide homes. Any future battery releases will be further limited geographically and communicated at the time of the release.


In the future, innovative ways of producing, storing and sharing energy via a virtual power plant model may become available to consumers in other states. If you don’t currently meet the geographic eligibility criteria for AGL’s virtual power plant, but want to start enjoying the benefits of battery technology, speak to one of our energy storage experts to register your interest – call 1300 760 034.


You can also sign up to receive updates on solar energy storage offers and promotions. Simply visit our Energy Storage page, and register your interest to join the AGL Power Advantage Club by submitting your details at the bottom of the page.

Your battery will come shipped with intelligent energy management software inbuilt and ready to go, to make sure your solar is working hard for you. We use digital technology, developed by Sunverge Energy, to help us intelligently manage your battery. Most of the time, your battery will discharge power to your home so you don’t need to draw energy from the grid. Occasionally, your battery will discharge power to your home or directly to the grid when there is high demand or instability in the grid. Usually this will happen at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when solar energy stored in the battery is exported to the grid.

By being a part of AGL’s virtual power plant you get a discounted battery price, helping you to enjoy the benefits of battery technology in your home for less. You can also store more renewable energy for use when it’s needed, and AGL can actively manage participating batteries to help reduce demand on the grid when it is struggling – like on a hot day when everyone is turning on their air conditioners. That could be by discharging your battery within your home so you draw less from the grid, or by exporting directly to the grid and paying you your standard Retailer Feed-in Tariff.

AGL’s virtual power plant makes battery technology affordable for everyday Adelaide households. A battery helps your home to use more of the solar energy you produce when the sun is no longer shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less peak grid energy, you could help lower your energy bills.

If you answer yes to the following questions we recommend that you give one of our battery experts a call to discuss how the virtual power plant can benefit you:

 

  • Do you own your own property?
  • Do you have a solar system installed or interested in going solar?
  • Do you live in metropolitan Adelaide?
  • Are producing excess solar energy and being paid a feed-in tariff?
  • Are you buying energy from the grid when solar energy is not available?

 

Any home that generates sufficient excess solar energy could benefit from participating in AGL’s virtual power plant, by using more of the solar energy you produce. If you are currently on a government solar bonus scheme feed-in tariff, installing a battery will affect your eligibility to access that scheme. You should consider your own personal circumstances when deciding whether to purchase a battery as part of this virtual power plant offer.


You must be an existing AGL Energy electricity customer or wanting to make the switch to participate in this offer, and remain with AGL for your electricity for the term of the agreement. If you’re currently with another electricity retailer, one of our friendly AGL customer representatives can help you make the switch.

 A virtual power plant put simply is a collection of individual batteries that are managed in unison to help power customers’ homes and support the grid.

 

It works like this – the battery installed in your home stores excess solar energy produced by your system, to use when you need it. This helps you to use more of your own solar energy and less from the grid. The virtual power plant then uses the solar energy stored in batteries benefiting you and your community to help support the power grid during peak usage times. Most of the time your battery will be actively managed to power your home with green energy and help save money on your bills.

A quote for a standard installation is issued to all customers before a site inspection is carried out. A standard installation includes:

 

  • Installation of your Sunverge AC coupled SIS 7.7 kWh energy storage system, including a Schneider XW+ 7048 inverter and access to the AGL’s battery monitoring portal.
  • Full installation on suitable flooring. ‘Suitable flooring’ is a concrete base, with a minimum thickness of 75 mm and free from cracks, that can accommodate approximately 270 kg of weight.
  • Conduit and cabling between the battery location and the switchboard, up to 20 metres.
  • Installation of a battery main switch circuit breaker, control circuit (VT) circuit breaker and two Current Transformers in the switchboard. The switchboard must have sufficient space to accommodate these additions.

 

A standard installation also assumes:

 

  • There is suitable flooring. ‘Suitable flooring’ is a concrete base, with a minimum thickness of 75 mm and free from cracks, that can accommodate approximately 270 kg of weight.
  • That your battery will be installed in a non-habitable internal location, or an external location that is not subject to direct sun for lengthy periods, for example between north-west and north-east (unless determined as a suitable location by AGL).
  • That the cable between the street and the switchboard, and the switchboard itself, complies with current electrical and safety standards.
  • No hazardous materials such as asbestos.

 

The site inspection may identify that further work needs to be carried out to make your home suitable for a safe installation. If this is the case, you will be issued with an updated quote to accept in accordance with your terms and conditions.

After hearing your feedback on the old version and discovering the new features you’d like to see, we’ve created a new-look My Account website (previously known as AGL Energy Online) that can make it easier, faster and more useful for you to better manage your AGL energy accounts – anytime, from anywhere.

The main difference you’ll find with the new-look My Account (previously known as AGL Energy Online) is your ‘Overview’ home page.


Once you log in, you’ll see a dashboard that’s easier to read – one that helps makes it faster for you to understand things like how much you’ve used and spent on gas and electricity, or what your next energy bill is projected to be.


However, you may find that some parts of the website – like the ‘Usage’ section – are the same as before. So please, keep an eye on the AGL Community as we continue to improve the My Account experience for you. We’ll add more frequently asked questions as we go along.

You’ll find new bills, along with all of your old ones, by clicking on the ‘Billing’ tab on the ‘Overview’ page (that’s the page you’ll first see after you log in to My Account).

There are two easy and convenient ways for you to pay your energy bill in My Account:

  1. Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
  2. Go to the ‘Billing’ page and follow the instructions for making a payment.

If you can’t find what you’re looking for in the Knowledge Base FAQs on the AGL Community, why not ask your own question? That way, once we post the answer for you, it’ll be there to help others looking for the same information.

 

Otherwise, your best bet is to chat with us online, or call us anytime 24/7 on 131 245 – we’ll be happy to help.

Solar Command will send you an automatic fault alert if your system has turned off, or is no longer communicating. Speak to an AGL Solar Command expert on 1300 356 363 to help get your system back up and running.

If you already have a solar system, total installation and setup takes approximately 1.5 hours.


If you’re having a new solar system installed, it will take approximately 2-3 hours to install your solar system and Solar Command hardware, depending on the complexity of your site including whether it is double story or has limited access.

Solar Command is a physical monitoring product attached to your meter board, and a subscription to AGL’s Solar Command digital monitoring portal.

 AGL offers a 10 year manufacturer warranty for Sunverge batteries.

 

In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy consumption to discharge it each day.

 

AGL offers a range of sizes to choose from and our AGL’s battery experts will be able to help you determine the best solution for your needs – give them a call on 1300 760 034 (8.30am – 5.30pm AEST Mon to Fri).

The current generation of solar batteries cannot completely power an average home in all circumstances, however the right battery from AGL can greatly decrease your reliance on energy from the grid. We’ll work with you to determine the best option for your home and tailor a solution that fits.

Yes. If your solar system is not producing enough energy to charge your Sunverge battery, you can power it from the grid.


If you wish to have your battery system programmed to charge from the grid, or if you wish to make changes to that program, you will need to make a request through our AGL Customer Services team by phone or email to set up the charging program.

The SIS 11.6 battery has a total useable storage capacity of 9.9 kWh. It’s capable of discharging at a continuous rate of 5kW which is enough to power multiple large appliances in your home.


The extra-large SIS 19.4 battery has a total useable storage capacity of 16.5 kWh.

Both the SIS 11.6 and the SIS 19.4 batteries are warranted to last for 7,000 cycles or a total of 10 years (whichever comes first), meaning you’ll get long-term value out of your solar investment.

AGL’s energy storage experts conduct detailed research on which batteries best suit Australian conditions and lifestyles. The lithium-ion batteries that AGL has selected are maintenance free, compact and are long lasting, as well as meeting international battery safety standards.

 Join AGL’s Power Advantage Club to receive updates about AGL product launches and trials so you’re always in the loop. Visit our Energy Storage website and submit your details at the bottom of the page.

You can install the SIS batteries either indoors in a non-habitable area or outdoors. We recommend having your battery installed in the garage, or under an eave on a south or east facing wall, away from direct sunlight.

 

AGL is continuously exploring innovative new energy storage systems, including solutions that can be installed indoors.

Both the SIS 11.6 and the SIS 19.4 batteries are (H) 186cm (W) 86cm (D) 36cm and weigh approximately 300kg.

Yes. Solar Command installation and hardware is included in the cost of subscription.

At the end of your two year subscription, you will be invited to renew your subscription for another two years at $15 (incl. GST) per month for a minimum of 24 months.

No. We can fit Solar Command to AGL or non-AGL solar systems!

Yes. If you have an existing solar system installed, an accredited AGL installer will make an appointment with you to install your AGL Solar Command hardware.

 

If you’re having a new AGL solar system installed, an accredited AGL installer will complete both your Solar Command and solar system installation at the same time, making installation hassle-free.

Who has a digital meter and how they’re rolled out is different from state to state across Australia.

 

In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed.


Head to your State Government’s website to learn more about their position on digital meters where you live.

We understand that some of our customers have been impacted by major storms and flooding across south and eastern Australia.

 

Affected customers facing financial hardship following these events should call AGL on 131 245 to discuss support available.

 

You can also find more information at the Victorian and New South Wales goverment websites.

*UPDATE - 03/10/16 (2:04pm) - The South Australian Government has a 'Extreme Weather Events' webpage that features information that can help, such as current weather warnings and Emergency Relief Grants that are available to people impacted by the storms:

 

https://www.sa.gov.au/topics/emergencies-and-safety/extreme-weather-event-14-september

 

 

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UPDATE - 29/09/16 (1:38pm) -  AGL is working with industry bodies to restore power supply to its customers South Australia. We are in contact with our local community partners on how we can provide help. Customers in financial hardship should call us on 131 245 to discuss support available. If you are on life support or at risk of a medical emergency should we suggest you call 000 or go to their nearest hospital.

 

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AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia.

The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.

 

Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms. AGL also is suspending bill collection activity in South Australia while we evaluate the impact.

 

AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).

 

At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.

 

AGL’s wind farms also are on standby to generate, subject to network availability.

If you have a remotely read smart electricity meter you may be able to view a projection of your next bill.


Your projected bill is calculated by using your historical data to estimate your average daily energy usage, until the end of your current billing period.


It is a projection only, and does not factor in any unbilled charges such as credits, pay on time discounts or other unbilled charges. Your actual bill may also be different from your projected bill if your usage patterns change during the billing period.

How can I pay my bill?

 

AGL knows that paying bills is the last thing on your to-do list each day. So we’ve made it easier by giving you as many different ways to pay your account as there are days in the week.

 

We know that life’s short. Rather than spend it stuck in a queue or digging in your kitchen drawer for your latest bill, we’ve come up with a few handy ways you can pay your AGL account and get back to the important stuff.

 

From paying in cash at the post office to popping a cheque in the mail, to online options like BPAY and PayPal, there’s a simple option for everyone.

 

Here are all the ways you can pay:

 

  • Direct debit: An automatic arrangement to debit your bank account or credit card for your entire bill on the due date (paying by credit or debit card can attract a payment processing fee. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.
  • Use your credit card to pay online or by calling 1300 657 386.
  • BPAY: Use your bank’s internet banking system to pay via BPAY, or send bills directly to BPAY View.
  • Mail: Pay your account by cheque or money order, mailed to: AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001.
  • Centrepay: Make regular payments directly from your Centrelink payment benefit.
  • Post Billpay: Pay via your local post office or the Post Billpay web page.
  • PayPal: Pay online with your PayPal account.

 

By far, the easiest way to manage your account is with AGL Energy Online. With this free service you can pay your bill, view your usage history and update your account details.

 

As well, to help you avoid the ups and downs that come with the changing of the seasons, we created Bill Smoothing.

 

In a nutshell, we average out your annual energy use across the year and divide that into the same regular weekly, fortnightly or monthly amount. This will ensure you never get surprised when you open your next bill. We also reassess the periodic amount you pay against your actual usage and adjust it if necessary.

 

We also know that life doesn’t always go to plan. Unscheduled car maintenance, illness or any number of unexpected events can really put a dent in your finances.

 

Don’t worry. We have dedicated people who can help you get back on track. A specially trained member of our Staying Connected team can discuss your needs and work out the best way to help you manage your account.

 

For more information visit our website or call us on 131 245.

 

With a variety of ways to pay your energy bill, flexible payment plans and assistance if life gets a little tough, AGL is here to help.

 

~Authored by Mark Gambino

The easiest way to view and pay your bills is to log into AGL Energy Online.


Otherwise, you can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.


You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.


You can find more information about Billing and Payments in Help and Support.

 

 

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.


There are other methods for paying your energy bills with AGL that won’t incur a payment processing fee, which you can learn about in the Billing and Payments section of Help and Support.

We're aware of a new round of hoax emails that are circulating currently. For more information head to this post.

 

Here is one iteration of the hoax bill:

 

 

 

Head to this page and enter your AGL account number and your full name in the boxes provided. A temporary password will be emailed to you which you can use to login to your account. Once logged in you’ll be prompted to change your password.

 

Alternatively, you can call us 24/7 on 131 245 and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.

We've expanded our Power Advantage range of energy storage devices with two larger size batteries for residential customers.

 

The new offering suits a wider range of households and home energy uses, giving residential customers more control in managing how they generate and use their energy, helping to reduce energy bills.

 

AGL is today introducing two new batteries with storage capacities of 11.6 kWh and 19.4 kWh catering for bigger solar PV (photovoltaic) systems and larger household consumptions.

 

The two new batteries are manufactured by Sunverge, a San-Francisco-based leader in solar and battery storage solutions. Both batteries have been through AGL’s rigorous testing standards to ensure they are suited to Australian conditions and are backed by a 10 year warranty. The new batteries also include an inverter with installation included.

 

AGL’s Power Advantage range now covers solar PV systems from 4 kW to more than 5 kW in size and enables a solution for most types of households and energy usage. AGL has plans to continually develop its suite of products and offers a range of payment methods to cater to a wide range of home and business sizes and types.

 

For more information visit the AGL Solar website or call 1300 760 034.

 

 

                                  AGL Power Advantage Range

Product

Large

Extra Large

Battery

Sunverge SIS 11.6

Sunverge SIS 19.4

Typical household

3-4 bedroom home with a 4.5KW+ solar system

5+ bedroom home with 5kW+ solar system

Capacity

11.6 kWh

19.4 kWh

Usable

9.9 kWh

16.5 kWh

Solar System Size

4-5 kW*

4-5 kW*

Power Output

5 kW

5 kW

Backup Power Output

6.8 kW

6.8 kW

Install Location

Indoor or outdoor

Indoor or outdoor

Lifecycle

7000 cycles

7000 cycles

Warranty

10 years

10 years

Dimensions

186cm x 86cm x 36cm

186cm x 86cm x 36cm

Ideal daily solar export

>9kWh and <15kWh

>15kWh

 

 

 

If you have a smart electricity meter that’s remotely-read every day, we can use real usage data to work out your monthly bill.

 

However, if your meter is read every two to three months and we don’t have actual data to use each month, we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors. Then, when an actual meter reading comes through, we adjust your account if we need to.


If you’re new to AGL and historical metering data is not available, estimates are based on the average energy usage of similar customers over the same period.


Customers who are on My AGL Monthly Bill and have a basic meter can give us their own meter read by entering it into
AGL Energy Online. Check out this Community post that explains this in further detail.

 

 

 

There are two ways to nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account:

 

  1. Call us at AGL anytime 24/7 on 131 245, or;
  2. Log in to AGL Energy Online, select ”My Account Details" and then “Manage account authorised persons” on the left-hand side.

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.


For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing your meter to read it. This might be because your meter’s been installed indoors, behind a locked gate, or somewhere that’s protected by a dog.


Another common reason for getting estimated bills is that you have chosen to receive monthly bills. Unless you have a digital meter installed at home that gives us your usage information every day, we’re likely to only get an actual read from your Distributor every two or three months.


When we get an actual meter read from your Distributor after giving you an estimated bill, we’ll check and potentially correct your account based on whether we’ve charged you too much or too little. This might lead to you getting an adjusted energy bill down the track.
You can tell if your bill is based on an estimate or an actual meter reading by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back page of your bill.


To ask for an actual meter reading (a fee may apply), please call us anytime 24/7 on 131 245.

Simply search for ‘AGL Energy App’ in the iOS or Google Play app store – depending on the device you use.

If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your AGL online account.


If you don't have an AGL online account you can register here.


If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.

Available to iOS and Android users, the AGL Energy App is free to download and lets you:

 

  • Track your electricity usage details and gas bills.
  • View your account balance/s.
  • Pay your bills by credit card (credit card fees may apply).

 

And if you have a digital meter, you can also:

 

  • View your electricity usage by day, week, month or year.
  • See a projection of your next bill.
  • Set usage alerts to help keep your budget on track.

Learn more about the AGL Energy App here.

Absolutely. We can connect gas and electricity for you at your new address.


You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.

Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case.


For more information about concessions, please visit the
Concessions, Rebates and Grants page.

If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.

 

Do you need more information? Search for answers or ask a question at The AGL Community.

If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date.


If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.

 

Do you need more information? Search for answers or ask a question at The AGL Community.

If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245.


If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.

We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in AGL Energy Online.
Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity Distributor here, and your Gas Distributor here.

 

If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date.


If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you. 

It’s easy to arrange gas and electricity to be connected at your new home – and in as little as one business day, too. Conditions apply. Learn about the AGL Move-In Guarantee here.


If you’re already an AGL customer, simply:

  1. Log in to AGL Energy Online.
    (Or, if you haven’t already registered for AGL Energy Online, make sure you have a recent energy bill handy and select ‘Register’. You’ll automatically be directed to 'My Account' once you’ve been set up successfully.)
  2. Select 'Moving' at the top of the page and follow the instructions.

If you’re not an AGL customer, your best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.

 

Otherwise, to speak to us over the phone about connecting or disconnecting gas and electricity at your new or old place, please call us anytime 24/7 on 131 245.

If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in AGL Energy Online at a time.

 

However, once you’re logged in, you can switch between any of your registered energy accounts.

 

You might not have access to AGL Energy Online if you have:

  • Life Support registered against your account
  • An unmetered account
  • A Commercial & Industrial account
  • A bulk hot water account.

If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with AGL Energy Online. It’ll have your new account number which you’ll need in order to complete your registration form.


For help registering an account with AGL Energy Online, call us anytime 24/7 on 133 835.

 

 

Log in to AGL Energy Online, click on ‘My Account’ and you’ll see an approximate date for your next scheduled meter read in the bottom left hand corner under 'My Current Plan'.

You’ll see an error message that’ll ask you to try logging in again.


If you’ve forgotten your password, click on ‘Forgotten your password?' on the AGL Energy Online log in page and we’ll email you a temporary password.


If you try to log in using the wrong password more than 5 times, your account will be locked. To unlock your account, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and give you access to your account again.

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.

To keep your account as protected as possible, your AGL Energy Online password must be no less than 8 characters and contain at least 6 letters and 2 numbers or symbols.

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.

Log in to AGL Energy Online, click on ‘Update my details' on the left-hand side, update the personal details that need and are able to be changed, and click ‘Submit’.


To update your name or date of birth, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.

 

If you update your email address, you’ll need to use it to log in to AGL Energy Online. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.

Click on ‘Forgotten your password?' on the AGL Energy Online log in page and we’ll email you a temporary password.


Use this password to log in to AGL Energy Online. You’ll then be asked to enter a new secure password.

Log in to AGL Energy Online and select ‘Change Password’ on the left-hand side. From there, simply follow the instructions to set a new secure password.

You sure can. Simply login to AGL Energy Online and select ‘Add or Remove an Account' on the left-hand side. It’ll then ask for some details, like your date of birth and phone number, but also your account number and your name as it appears on your AGL energy bill, so be sure to have one handy.


Each energy account can only be registered to one AGL Energy Online account.

 

If you’re an AGL customer:

 

  1. Have a recent AGL energy bill handy and click on the ‘Register’ button in the top right hand corner of the AGL homepage.
  2. Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process.
  3. If successful, you’ll be taken to My Account, AGL Energy Online’s homepage.
  4. Soon after, you’ll be sent a confirmation email to the email address you used to register for AGL Energy Online.

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

 

They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:

  • Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or
  • You’ve been overcharged and we need your credit card in order to refund you.

These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:

  1. Ignore it; and
  2. Call us directly on 131 245 to check whether we have been trying to contact you.

If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.

Remember, AGL will never send you emails asking for personal banking or financial details.

How the scams work:

 

  • You receive an email from a reputable energy company claiming that you owe them money.
  • The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'.
  • The email may contain the subject title 'Your AGL Bills Update ✔'.
  • The email may or may not be from your current energy provider.
  • The email may claim that you have exceeded your energy consumption limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link.
  • The email may direct you to click on a link to view your account, pay your bill or download an attachment.
  • If you click on the link, your computer may be infected with malicious software and your identity compromised.
  • If you 'pay' the amount, you will lose your money and may have your credit card details stolen.

 

How to protect yourself: 

 

  • If you receive a suspicious email for outstanding energy usage - delete it immediately.
  • If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email.
  • Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar.
  • Never click on the links from suspicious emails and delete them immediately. 

 

For more information visit the Scam Watch website.

Who is entitled to a concession and how these are applied can change from state to state.

 

Please go to our concessions page to see if you’re entitled to a State Government funded energy concession, or call us on 131 245 anytime 24/7 for more information.

It’s your Delivery Point Identifier. If you live in NSW, this number uniquely identifies your gas meter and can be found on the back of your gas bill.

After signing up to AGL, the following will occur:
1. We’ll send you a welcome pack via mail or email (whichever option you choose) which has all the information you need about your new energy plan, including the terms and conditions, and your rates; and
2. Your previous retailer will send you a final bill to close off your old energy account.

They’ll be credited to your flybuys account within 60 days of your payment being received and processed by AGL.

As Australia's largest shopping rewards program, flybuys lets you earn points when you shop with retailers like Coles, Target, Kmart and Liquorland – just to name a few.


After you’ve collected enough points, you can choose from over 1000 fantastic rewards.

 

Membership is open to anybody who wants to be rewarded for their everyday shopping, and there are no fees and charges involved.

 

 

 

You need to:

  1. Be an AGL residential gas or electricity customer, and;
  2. Successfully link your flybuys membership to your AGL energy account, and be the AGL account holder or an authorised person on the account.

You cannot collect flybuys on ActewAGL, Powerdirect or AGL business accounts.

 

After you’ve linked your AGL account to your flybuys membership, you can either:

 

  • Collect 1 point for every $2 spent on your AGL home electricity or gas bills, or;
  • Collect 1 point for every $1 spent on your AGL home electricity or gas bills simply by signing up to eBilling (you’ll receive your bills via email) as well as AGL Energy Online (which lets you manage your account online, 24/7).

You can only earn flybuys points on the amount you pay AGL. You can’t earn points for credits that are applied to your bills.


To help explain, here are just some examples of items that are processed as credits to accounts and which are ineligible for flybuys points:

  • Utility relief grants
  • Solar credits
  • Goodwill gestures from AGL given as a credit to the customers' account
  • Concessions

If the smell of gas is coming from an appliance on your property, or from pipework near the gas meter, turn the natural gas meter handle to the off position first before you immediately phone your local plumber or gas fitter or, if you rent, your real estate agent.

 

If you pinpoint the smell is coming from the meter, or if it’s making a hissing sound, phone the appropriate number listed on the Emergencies and Outages page anytime, day or night.

First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Outages page anytime, day or night. You’ll also find these details on your AGL bill.

 

If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it’s been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there’s any electricity coming through.

 

If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.

Start by checking to see if other electrical appliances on your property are working. If they’re not, please call your Electricity Distributor.

 

If other electrical appliances on your property are working, there’s likely been a failure with your hot water unit. Please call AGL on 131 766. We have an answering service that can help you outside business hours.

First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.


If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, follow the manufacturer's instructions carefully and try to relight it.


If you’re unable to relight your unit’s pilot light, please call AGL on 131 766. We have an answering service that can help you outside business hours.

Yes. All digital meters meet the standards set by the Australian Communications and Media Authority. They have lower emissions than many other every day devices like phones, microwaves and baby monitors, and they’re installed to meet existing Australian safety standards.

No. All digital meter operate at a low frequency and power level and don’t interfere with any other electronic equipment.

Digital meter data is secure and confidential.


No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is hardened and secured.


The privacy of your consumption data is tightly controlled by the Federal Privacy Act and the Australian Privacy Principles (APPs) which cover the collection, use, disclosure and storage of personal information. By law, your consumption data can only be accessed by the meter reader, your energy retailer, and others who are specifically allowed to (like distribution networks).


For more information, please read the AGL Privacy Policy.

No. In most cases, the same electricity rates that applied to your analogue meter will apply to your digital one.

You’re best calling the Electricity Distributor for your area immediately. If you don’t know who your Distributor is, simply use our online tool to find their details.

You’re best calling the Electricity Distributor for your area immediately. If you don’t know who your Distributor is, simply use our online tool to find their details.

Like with analogue meters, all new digital electricity meters are owned, read and maintained by the meter provider. If or when we offer to install a digital meter at your home or business, it will remain owned by Active Stream, a subsidiary company of AGL.

Simply follow these three steps:

 

  1. Locate your switchboard and check that the hot water main switch is on.
  2. Press and hold the green coloured ‘boost’ button on the top right-hand-side of your electricity meter for at least 5 seconds.
  3. Wait one hour for the water to heat up to the optimum temperature.

 

Digital meters, otherwise known as smart meters, are the next generation of electricity meters, replacing analogue ones. They measure your home’s electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network.


Digital meters allow you to have correct meter readings and more accurate bills, plus they give you the power to track your usage, manage and pay your bills and even set alerts for yourself using AGL IQ in the AGL Energy App.


Digital meters are installed by qualified electricians, and depending on your home’s set up and situation, the installation process normally takes 30 minutes to 2 hours to complete.

Please call us on 131 245.

Only if you live in Queensland.

 

However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 

Simply complete the online form or call us 24/7 on 131 245.

 

If you’re already an AGL customer, you can organise your gas or electricity connections by registering for and logging in to AGL Energy Online.


Please remember that we need at least 3 business days’ notice to connect electricity or gas at your property.

My AGL Monthly Bill lets you receive your gas and electricity bills every month, instead of each quarter or every two months. Learn more about My AGL Monthly Bill here.


On the other hand, AGL Bill Smoothing can make your energy bill payments easier and more predictable by spreading the estimated total cost of your energy bills for the next year across equal monthly or fortnightly instalments. See how AGL Bill Smoothing works here.

One of the easiest ways to spend less on gas and electricity is to use less – and we have loads of energy saving tips to help you out.

You can swap to eBilling or paper bills in one of two ways:

  1. Make your selection on the My eBill page of AGL Energy Online; or
  2. Call us anytime 24/7 on 131 245.

 

By choosing eBilling, you’ll be emailed a secure and temporary link for where you can download an electronic copy of your bill online, rather than being mailed a paper copy.


eBills have the same information as paper bills, right down to the messages and inserts that you’d otherwise find in the envelope, and you can pay them using the exact same payment methods.


Plus we can email you other important messages about your account, like reminder notices.

 

Just remember to update your email address if you ever change it, either by logging into AGL Energy Online or calling 131 245, anytime 24/7. And to keep your information safe and confidential, be sure to use a personal email address that no one else has access to. 

It shouldn’t happen, but if a listed establishment does refuse to honour your AGL Rewards card, simply contact us (see below) within 30 days and share your membership name and number, a copy of the bill and the details for the claim.

 

  • Phone: 1300 397 079
  • Fax: 08 8298 5534
  • Email: aglrewards@agl.com.au
  • Mail: 409 Morphett Road, Oaklands Park, SA 5046

 

You’ll then be sent a cheque for the credit you should have otherwise received.

To make a purchase, head to the AGL Rewards website on your computer or from your smartphone or tablet.

 

When you dine out at one of our listed establishments, just present your card – either the plastic version or the e-card on your phone – to your waiter when it comes time to settle the bill to get your discount.

 

You’ll find more information at www.aglrewards.com.au

Future Forests will be independently audited each year, with the results published as part of AGL's annual Sustainability Report. The carbon offsets we purchase are also backed by the WWF’s Gold Standard – which is regarded as one of the highest standards of carbon credits in the world.

 

Also, we’ll share regular updates via email (to prevent undoing your good work by printing on paper) so you can see what’s happening is our Future Forests.

Our current supplier has conservatively estimated that one tonne of CO2 is sequestered by 7 trees, although this can vary from 4 to 15 depending on the site, terrain and rainfall.

Call us anytime 24/7 on 131 245 to stop paying $1 a week and end your participation in the program.

According to the Australian Energy Regulator, 87% of Australia’s electricity is produced using fossil fuels, and it’s been proven that generating energy this way adds carbon dioxide to the atmosphere and contributes to global warming.

It’s all quite technical, but trees remove carbon dioxide from the atmosphere through photosynthesis and store the carbon in their leaves, branches, stems, bark and roots. Actually, close to half the dry weight of a tree’s biomass is carbon.

We’ll chip in the rest for you. That’s how AGL Future Forests works – if you’re committed to making a difference, so are we.

Global warming is the earth’s average temperature increasing due to the effect of greenhouse gases, and it can lead to changes to our climate and environments. While global warming is caused by a number of factors, a main contributor is human beings burning fossil fuels to produce energy.

In Australia, changes in the climate are increasing our risk of experiencing drought, bushfires, flooding and rising sea-levels.

It’s likely that not all of the trees we plant will survive and contribute to our targets, so we factor in a number of trees dying when making our calculations.

As well as complying with the Kyoto Protocol, all of the Future Forests target areas have Carbon Rights and Carbon Covenants registered on their land titles – meaning it’s illegal for their current or future landowners to damage of remove any trees for the next 100 years.

The projects that we’re supporting are required to have programs in place to manage this risk. The specifics are technical but it includes things like insurance and management plans, as well as preparation to obtain offset credits from other projects to meet their obligations.

That’s easy. After speaking with our customers, we found that many were worried about climate change and wanted to do something to tackle it. But they were looking for a way that was both affordable and easy to understand. So, along came AGL Future Forests.

No, we don’t profit off this program. Customer contributions for Future Forests are used to purchase carbon offsets from native Australian forestry programs.

Not yet. But we’ll be speaking to Australian businesses to see if this program is one that they’d be interested in too. So stay tuned!

Yes, our corporate offices in Sydney, Melbourne and Adelaide have joined the program.

It all depends on which Australian native species will survive and thrive best in the target area’s local habitat, but from drought-tolerant Eucalypts to woody-stemmed Acacias, up to 40 different species are being planted as part of Future Forests.

No, they’re entirely different. You can learn more about Coal Seam Gas on our website.

 

By 2050, if not sooner. You can read the announcement from 2015 on our website.

Australia still generates a large amount of its energy from fossil fuels.

 

Through Future Forests, AGL wants to make it possible for our customers to offset these emissions in an affordable and easy way using Australian forestry programs. Future Forests is a great way to do this because AGL doesn’t profit from the contributions and will cover the emissions from all of your home’s electricity usage for only $1 a week.

GreenPower guarantees that renewable energy equivalent to your home’s energy usage is generated by accredited renewable energy generators, which includes wind, solar, water and bioenergy.

 

The cost of GreenPower can vary depending on the amount of energy you use. But with Future Forests, you pay $1 a week to offset carbon emissions based on your home’s electricity consumption.

 

And while you can choose one or the other, the good news is that you can get both GreenPower and Future Forests for your home. 

Small yet smart ways for using less gas and electricity around the home can help you become more energy efficient, and we’ve got plenty online for you to check out here.

Normally between May and July each year. Once a seedling’s grown to a suitable size and has a great chance of survival, it leaves the nursery and gets planted in one of the Future Forests target areas.

For starters, Western Australia’s Wheatbelt region and Yarra Yarra Biodiversity Corridor – where over 90% of land has been clearer for agriculture – are the two target areas for planting the Future Forests trees.

 

Both areas are globally recognised as biodiversity hotspots (as defined by leading scientists and conservation groups, including Conservation International and WWF) with the opportunity to create habitat for a wide range of flora and fauna species.

Basically, it’s the term used to describe the chemical process that takes place when trees absorb and remove carbon dioxide (or C02-e) from the atmosphere – which is how Future Forests helps offset carbon emissions.

Although your contribution will be charged from within 10 business days of commencing the program, it may not appear on your bill immediately after joining for up to 6 weeks.

Within 10 business days of the date you agreed to join the program.

Absolutely! AGL Future Forests is compatible with all of our residential energy plans, including our solar plans.

Call us anytime 24/7 on 131 245 or visit the Future Forests webpage to stop paying $1 a week and end your participation in the program.

You sure can. Future Forests is a great way to help offset the small carbon footprint you have at home, thanks to having solar panels installed.

It was established in 2003 as a best practice benchmark for energy projects developed under the UN’s Clean Development Mechanism (CDM), to make sure they’re delivering genuine emission reductions and long-term sustainable development. Endorsed by more than 80 non-government organisations (NGOs) and with over 1,100 projects across 70 countries undergoing certification, the Gold Standard is now the global benchmark for climate and development initiatives with the highest integrity and greatest impact.

 

For more info head to the Gold Standard website.

The planted trees can be seen from public roads, and while the Yarra Yarra Biodiversity Corridor is set in a fairly remote area 400km north of Perth, July and August is wildflower season and a wonderful time to visit.

 

 

First, we check how much electricity you’ve used at home. Then, based on your usage, we work out how much carbon that’s equal to by using official estimates calculated by the Australian Government Department of the Environment.

 

Knowing that, we can buy the equivalent number of “carbon offsets” from our suppliers, representing the removal of that amount of carbon from the atmosphere.


To learn more about carbon calculations for your state, visit environment.gov.au.

Future Forests offsets carbon emissions calculated using 100% of your household’s actual electricity usage and the carbon intensity of electricity generation in your State as calculated by the Australian Government Department of the Environment.

GreenPower is a government accredited program that aims to increase renewable energy generation in Australia. When a customer buys Green Power electricity, they are guaranteed the electricity put into the grid is from sources built since 1997 and is approved by Green Power. The GreenPower tick of approval is an independent assurance that you are supporting renewable energy.

Standard Retail Contracts are energy plans that are regulated by the energy regulator in your state. Depending on your state, the prices applicable to Standard Retail Contracts may also be regulated by the energy regulator. Find out more about Standard Retail Contracts.

If you receive a paper bill from AGL you may incur a fee of $1.75 per bill (including GST). You can avoid this fee by opting for eBilling, which has other benefits including speed of delivery.

 

Exemptions from the paper bill fee can be found here.

 

Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, visit agl.com.au/ebilling

 

We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.

If you pay your bill over the counter at Australia Post you may incur a fee of $2.00 per payment (including GST). Exemptions from the over-the-counter fee can be found here.

 

Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, visit agl.com.au/ebilling

 

We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.

Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees:
• Staying Connected Customers
• Customers registered for a Concession 
• Life Support Customers
• Customers receiving large print bills
• Some multisite customers
• Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio

You can access your metering data by completing the Single metering data request or Multiple metering data requests form available here.

 

We’ve released a free smartphone app to give you greater visibility and control over your energy usage. The AGL Energy app has been launched with Apple iOS compatibility, with planned compatibility for Android devices in the near future.

 

The new AGL Energy iPhone App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.  

 

For solar customers, this also includes a solar monitoring tool that can help you increase system performance and potential savings.

  • Real-time monitoring of both solar production and household consumption.
  • Automatic fault and diagnosis alerts if there’s an issue.
  • Easy to view and understand solar dashboard.

If you’re an AGL customer, the AGL Energy App lets you:

  • Track your electricity and gas usage details with summaries and graphs.
  • View your account balance.
  • Pay your bills on the go.

If you have an active digital meter you can also:

  • View your electricity usage by day, week, month or year along with a projection of your final bill*.
  • Set usage alerts to avoid surprises on your bill.

AGL’s new mobile app is free and is available through iTunes to residential customers on iOS devices.

 

For more information and FAQs visit: www.agl.com.au/app or ask us a question here!

 

 Get it on Google Play

It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer. Simply:

 

  1. Log in to AGL Energy Online.
  2. Select the 'Moving' tile towards the top of the page, and follow the on-screen instructions.

Note: If you haven’t already registered for AGL Energy Online, ensure that you have your recent energy bill handy, and select ‘Register’. You will be automatically directed to 'My Account', AGL Energy Online’s account management homepage, once you have registered.

 


If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.

 

Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.

Log in to AGL Energy Online, click on ‘Update my details’ on the left-hand side, update your email address and click ‘Submit’.
After that, you’ll need to use your new email address to log into AGL Energy Online.

If you've checked your email inbox and it’s not full, log in to AGL Energy Online to see that:

  • Your email address has been registered correctly in ‘Update my details’; and
  • eBilling is setup correctly by going into the ‘My Billing Options’ section.


If you don’t have access to AGL Energy Online, please call us anytime 24/7 on 131 245.

The heating value is used to calculate the amount of energy (megajoules) contained in gas, which is impacted by temperatures and pressures at different geographical locations.


AGL needs to calculate your bills by using the heating value, which is provided by your Gas Distributor (they’re responsible for reading your meter, along with the gas pipes and meters in your street).

Please call us anytime 24/7 on 131 245 if you’re having trouble paying your bill. You may qualify for a payment plan, relief scheme or a government funded concession.

It’s your National Meter Identifier. This unique number identifies your electricity meter and can be found on the back of your power bill.

It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.

Absolutely not. It’s simply a way for us to thank you for being an AGL customer.

It’s your Delivery Point Identifier. If you live in NSW, this unique number identifies your gas meter and can be found on the back of your gas bill.

For hot water emergencies, call 131 766. There’s an out-of-hours answering service so we can assist you, day or night.

 

Or for appliance service, contact AGL (Monday to Friday, 8am-6pm AEST) on 131 766.

Yes, as long as you’re an existing AGL customer who’s registered for AGL Energy Online. If so, simply log in to see the progress of your energy connection.


No, each AGL account number can only be linked to one flybuys membership.

You can use AGL Rewards as many times as you’d like, or until your membership expires.

So you can access the program’s benefits online, all we need is your email address in order to set up your secure member login at aglrewards.com.au.

 

We’ll also send a monthly AGL Rewards e-newsletter to this email address, which will share the latest offers as well as ways for getting the most out of your AGL Rewards membership.

Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived.


Do you need more information? Search for answers or ask a question at The AGL Community.

 

The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer.

 

From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.

The Home Energy Emergency Assistance (HEEA) scheme assists Queensland customers experiencing a sudden or temporary financial crisis who are unable to pay their current bill and are at risk of restriction or disconnection of supply.

 

Assistance can only be provided once in any 12 month period and may only be provided for two consecutive years.

 

To be eligible customers must have a balance owing >$100 and:

 

  • Be located in Queensland;
  • Hold a current concession card in the name shown on the electricity or gas bill, or;
  • Be registered with Staying Connected , or;
  • ​​Have an income equal to or less than the Commonwealth Government’s maximum income rate for part-age pensioners.

The HEEA scheme supports customers in hardship by offering them a lump sum payment towards their electricity bill. The Department of Communities determine the payment value.

 

You can find more information about this at the Queensland Government website.

 

For concessions, rebates and grants in other states, head to the AGL Energy website

AGL will lead an innovative renewable investment funding vehicle to develop new large-scale renewable generation projects, entitled the 'Powering Australian Renewables Fund'.

 

AGL proposes to seed the new fund with its solar projects at Nyngan and Broken Hill (155 MW), as well as taking a cornerstone equity stake.

 

The new vehicle is expected to develop over 1,000 MW of renewable generation at a cost of between $2 to $3 billion, and will build enough green generation for more than 400,000 homes.

 

 

For more information, head to our Powering Australian Renewables Fund webpage.

 

We value our customers, but we also understand that we don’t always get it right. If you are an AGL Energy customer and we do not meet your expectations, we’d like to hear about it. To that end, this is our complaints resolution procedure; it allows us to bring about a speedy resolution for any problems that may arise.

 

Please follow the steps below to make a complaint or provide feedback on our products and services:

 

Step 1: Customer Solutions Team

If you have an enquiry, please call our Customer Solutions Team 24/7 on 131 245 or via webchat. You can help us by giving us as much information as possible when you raise your concern.

 

Step 2: Complaints Team

If you are dissatisfied with the way our team have handled your enquiry, or if we have failed to meet a commitment we have made to you, you can escalate your issue to our Complaints Team via our webform or by calling us on 1800 775 329 (8am-6pm AEST, Monday to Friday).

 

When contacting us, please let us know if you have raised this issue with us before and what your preferred outcome would be.

 

You can view AGL's Dispute Resolution Policy or for more detailed information about AGL’s complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

 

You can also find information about our commitment to our customers through our Customer Charter.

The Broken Hill Solar plant in Broken Hill, NSW, is one of two AGL solar plants, the second located in Nyngan (also in NSW).

 

The Broken Hill Solar Plant has a capacity of 53 MW and is the second largest in Australia behind its sister plant in Nygan. It will produce enough renewable energy to power more than 17,000 homes annually.

 

It features 677,760 solar PV modules (panels) and is expected to reduce greenhouse gas (GHG) emissions by over 105,840 tonnes of CO2 equivalent per annum, assuming a rate of 0.84 tonnes per MWh of electricity. This is roughly equivalent to removing approximately 29,000 cars from the road.

 

The Nyngan and Broken Hill Solar Plants have been constructed with $166.7 million funding support from the Australian Renewable Energy Agency (ARENA) and $64.9 million from the NSW Government. Both plants have been constructed in partnership with First Solar, local councils, and local communities.

 

 

You can find more information about the solar plant here.

We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible.

 

We encourage you to contact us by phone on 131 245 or through our online webchat service so that we can help organise the best result.

 

We understand that you may not feel like speaking to someone straight away, so you can also request a call back via our online support form here. Just note when you would prefer to speak to somebody and we’ll endeavour to contact you at that time.

 

If you need to contact AGL from overseas, you can also call us on +61 3 8633 6000.

 

You don’t have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are providing the correct service.

 

One of our customer service representatives will then guide you through the steps needed to close the account, or transfer the service to another account holder if you still require an energy supply.

 

 

What information will you need?

 

For our customer service staff to help, they will need to know your name and contact details, your relationship to the account holder, and the name of the executor (if it isn’t you) and their details.

 

If the energy supply needs to stay on, AGL will need the executor or someone else to take responsibility and have an account set up in their name.

 

And if our team require any additional documentation they will let you know and find the best way for you provide this information.

   

Also know that more help is available to you. If you require financial advice during this time, you can contact the Department of Human Services, who can refer you to the appropriate service.

AGL have partnered with PayPal to offer AGL customers the option to pay their energy bills:

 

  • There are no fees to use PayPal
  • PayPal securely stores your financial information and does not share it
  • Your PayPal wallet can store a variety of funding sources, including PayPal balance, bank accounts, and credit cards including American Express.

 

Pay once-off using Paypal

 

To make a PayPal payment to AGL, click here

 

AGL Customers who are registered for AGL Energy Online can also make PayPal payments via the Account Balance & Payment page.

 

Set-up Direct Debit with Paypal

 

Direct Debit via PayPal is also available for AGL customers who would like the convenience of Direct Debit and the comfort of having payments automatically deducted via PayPal’s secure payment platform.

 

To sign up to Direct Debit via PayPal, you must have a PayPal account, and an AGL Energy Online account. Sign up to Direct Debit via PayPal by logging into AGL Energy Online

  

1. How does centralised hot water billing work? 

 

Centralised (or bulk) hot water systems are common in apartments and multiple residencies. Each residence will have an individual hot water meter connected to a central hot water system. Customers with centralised hot water are billed for the volume of gas used to heat the water based on the usage recorded by their individual hot water meter (see question 3 for more information on how your usage is calculated and billed).

 

2. How do I know if I have centralised hot water billing? 

 

You will have an individual water meter for your apartment and a central gas hot water system for the apartment block or units. More information is available from your Body Corporate or Owners Corporation.

 

 

Understanding your bill

 

3. What is the common factor? 

 

So your gas hot water usage can be calculated, the common factor is used to determine the amount of gas (in mega joules) required to heat a litre of water. It is calculated by dividing the total amount of gas used to heat the water (MJ) by the total amount of water (L) used as recorded by the central hot water system. The common factor is provided to AGL by your distributor who is responsible for reading the master meters (these meters are the ones common to the entire apartment block).

 

4. Why do you multiply my usage by 10 as well as the common factor?

 

[Information for NSW customers only excluding residents of Wagga Wagga and Tamworth]

 

If you live in NSW, you may notice that your consumption has been multiplied by 10, as well as the common factor - this is because the hot water meter measures your usage in deciliters (a metric unit of capacity equal to one tenth of a litre).

 

So in order to calculate your bill, we multiply your individual usage by 10 to determine your usage in litres, and then by the common factor (as the common factor is the amount of gas required to heat a litre of water).

 

For example:

 

Your Meter Reading = 1111 dl (x10)

Your Meter Reading in Litres = 11110

 

Gas usage of all units = 57544 MJ

Water usage of all units = 126190 litres

Common factor = 57544 / 126190 = 0.4560107 rounded to 0.456011

 

Energy (MJ) = 1111 x 10 x 0.456011 = 5066.28 rounded to 5066 MJ

 

 

Monitoring your usage

 

5. How do I read my meter? 

 

On most hot water meters, you’ll see a series of numbers. The black numbers measure whole units and the red numbers measure decimals. By reading the meter at two different points in time (such as at the beginning of the day and at the end) you will be able to determine what your water usage is for that amount of time.

 

 

Recently, some QLD customers have received information regarding changes to their solar or controlled load metering charges with their annual rate review. 

 

The Australian Energy Regulator (AER) has determined that metering charges should be separated from network charges to enable the competitive provision of metering services and provide greater transparency to customers for charging meter costs. Therefore, you’ll see a change on your bill where a solar or controlled load metering charge will be itemised along with your usage charges.

 

It’s important to note that this is not a new charge just a change to the way metering is charged and is passed through to you.

 

If you would like to discuss these changes further, we encourage you to call us on 131 245 (we're here 24/7). Visit the AGL website for more information on how energy is priced

 

Our homes devote a significant portion of their energy usage to heating and cooling. In fact, a third to half of all home energy is used for heating or cooling.

 

So, in the heat of summer, how can you cool your house yet save energy and save money on your energy bill? Is it better to use a fan or an air conditioner? We’ve got some answers that might help.

 

Fan vs air conditioner

 

Chances are you either use a fan or air conditioner to cool your home in summer. But have you ever wondered which is more energy efficient?

 

In fact, the best way is to use them in tandem – but sparingly.

 

How much energy does each cooling method consume?

 

Typically, evaporative cooling costs less to run than refrigerative cooling. Fans are good for personal cooling and are cheap to run.

 

A fan costs from $8 to $15 per year to run. At the other end, a ducted reverse-cycle cooling system costs from $75 to $120 per year.

 

So, giving your air conditioner a break and using ceiling or portable fans could save you a significant amount of money.

 

Are air conditioners bad for the environment?

 

Not necessarily. Modern, well-maintained air conditioners can be energy efficient. Check the Energy Rating Label to compare them.

 

Air conditioners do typically use more energy than fans, so to save energy only turn on the aircon when you really need it.

 

It also matters how you use your air conditioner: keep the thermostat set between 23°C and 26°C, because every degree below 23°C could add 10 per cent to your cooling costs.

 

Is it better to only cool the room that I'm using?

 

Short answer: yes. It will cost less and be more effective to cool only the room or rooms that you are using on a hot day. Keep the rest of the house shut up and close doors, windows, blinds and curtains to keep out the heat as much as possible.

 

What other ways can I save money on my bills during the summer months?

 

Prepare for a hot day by shutting up the house early on, using fans until you really need the aircon, and opening up the house at night when it cools down to catch the natural breeze.

 

Draping a wet sheet over an open doorway or window is a natural air conditioner.

 

Also pay attention to insulation, draughts and passive heating/cooling, and make sure your windows are protected inside and out (for example, by awnings and blinds).

 

Maintenance is also crucial. At AGL, we recommend an annual service for most air conditioners to make sure they’re running efficiently.

 

No one likes sweating through the heat, and at AGL we offer a range of energy efficient solutions to keep you cool, including professional installation and helping you choose the right approach for your home. Call us on 131 766 to find out more.

 

Authored by Emma Sorensen

If you’re looking to save energy and reduce your energy bills there’s more to it than just switching appliances off. You also want them to run as efficiently as they can while they’re on. That’s why energy ratings are important.

 

An appliance with a good energy rating uses less energy than one with a less efficient rating, and can save you money in the long term on your energy usage.

 

What is an energy rating?

 

You’ve probably seen the energy rating stickers on the front of many common appliances.

 

The Energy Rating Label or ERL system is a joint initiative of the Australian Commonwealth, state and territory governments, as well as the New Zealand government.

 

It allows you to quickly compare the energy efficiency of similar appliances.

 

The sticker shows from one to six or ten stars. A higher number of stars means the appliance is more energy efficient. It also shows an annual energy consumption figure in kilowatt hours (kWh) per year.

 

Why should I pay attention to energy ratings?

 

The Energy Rating Label allows you to consider the energy consumption of an appliance in addition to its price and other features.

 

Appliances can account for up to 30% of a home's energy usage. So, using an energy-efficient appliance can save you energy and money on your energy usage and helps you do your bit to reduce greenhouse gas emissions over the lifetime of the product.

 

Do appliances with good energy ratings cost more?

 

Not necessarily. Pricing depends on the appliance’s features and brand as well as the energy rating. Sometimes models with high star ratings can cost more. However, choosing a cheaper product with a lower star rating could end up costing you more in running costs (ie. energy usage costs) over the longer term.

 

You can use the energy label like a "second price tag" to help you decide which appliance to buy, and consider how much it might cost to run.

 

And, depending on where you live, there could be rebates available to assist you with purchasing more energy-efficient appliances.

 

Which appliances can I compare?

 

The energy rating label is mandatory for appliances including:

 

  • Air conditioners.
  • Clothes dryers.
  • Washing machines.
  • Computer monitors.
  • Dishwashers.
  • Freezers.
  • Refrigerators.
  • Televisions.

While energy ratings are important in making an informed decision about which appliance to buy, the way in which you use your appliances also makes a difference to energy consumption.

 

AGL offers energy-efficient Smarter Living appliances – from heating and cooling to hot water and lighting. An AGL Home Energy Check Up could also help.

 

Find out more about making sure appliances are energy efficient.

 

~Authored by Emma Sorensen

 

Ever wondered how the majority of your electricity gets through to your home?

 

While new technology is increasing the ways electricity is generated, these are the main sources of energy today!

 

 

It’s common knowledge that small business owners are extremely busy. It can get to the point where finding the time to save money falls lower down the priorities list each day.

 

Recently I worked with a client who was the epitome of this scenario: he ran a very successful business, but there was a lot of wastage, simply because he was too busy to find the time to streamline his business practices.  

 

At a glance, I could see thousands of dollars in wasted resources and inefficiencies. The client could clearly see the issue too, but he was so preoccupied with managing a never-ending flow of work that he simply didn’t address it. Money saving was pushed even further down the list and of course, whilst the bank account remained healthy, there was less urgency to save.

 

Should you be focusing on just making money or looking at ways to run the business more efficiently? I believe that to be truly successful, a business needs to be good at both.

 

We will always make time to attract new customers, find new ways to market and develop the business but we don’t always set dedicated time aside to work on a strategy to run the business more efficiently.

 

 

Want to discover more about AGL’s End of Financial Year offers for business? Find out more here: www.agl.com.au/eofybusiness

 

 

It is important to allocate equal time in both aspects of the business, so for every hour I spend working on business development I match an hour to internal processes and determine ways to be more efficient.

 

Here are a few simple tips that will create greater efficiencies for your small business and ultimately will save you time and money:

 

  1. Develop robust internal systems to help avoid the waste associated with reinventing the wheel all the time. This could include developing better reporting systems, recruitment processes, filing systems etc.
  2. Spend time talking to suppliers to negotiate on products and services for the best deal possible. The age-old rule applies here, if you don’t ask, you don’t get.
  3. Learn how to use equipment properly and to its fullest capability. Technology, in particular, has developed dramatically over the years so make sure you understand and utilise every aspect that is relevant to your business.
  4. Research ways to be more efficient in all areas of operations i.e energy usage and telecommunications. Desktop research has never been easier and more rewarding.
  5. Review monthly operating costs and look for any major variations or anomalies. If something doesn’t look right, follow up with your supplier immediately.
  6. Develop internal efficiency campaigns and roll them out with the staff so that everyone is aware of new processes.
  7. Talk to staff members for their ideas on ways to do things smarter – two heads are better than one!
  8. Take the time to talk with other business owners about ways to be more efficient.
  9. Outsource various elements of the business – things like bookkeeping, cleaning and IT support.

 

When it comes to outsourcing various aspects of the business the idea here is to free up your own time so that you can focus on what you do best. Instead of taking on every task, ask yourself, ‘is your time better spent cleaning the office or developing the business?’

 

If the task of outsourcing seems daunting and time consuming in itself, then maybe you need someone to assist you in the process. Involve a professional who can look at the business from an outsider’s perspective and provide educated discussion on how to increase the efficiency of your business.

 

Every small business owner has the ability to change internal practices in order to run a profitable and efficient business, so take the time to work on the balance and be rewarded with the benefits.

 

  

AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 

We know it can be hard to juggle bills and expenses. And there’s nothing worse than receiving an unexpected bill that throws your budget out.

 

But rather than worry about it, check out AGL bill smoothing to see how we can help take the surprise out of your energy bill[s].

 

What is bill smoothing?

 

AGL bill smoothing is a payment plan that creates a regular estimated bill. It works by splitting the estimated total cost of your energy bills over the next 12 months into equal monthly, fortnightly or weekly instalments.

 

The bill amounts are, as the name suggests, ‘smoothed out’ – or averaged over a year.

 

What are the advantages of bill smoothing?

 

Bill smoothing is designed to take the surprise out of your energy bill[s], by splitting the estimated cost into smaller instalments spread over 12 months.

 

Bill smoothing reduces the impact of seasonal energy use (for example high heating or cooling costs).

 

It also has the benefit of making your energy costs more predictable and easier to manage, allowing you to plan your budget and cash flow.

 

Will I still receive statements?

 

Yes. With bill smoothing you continue to receive account statements on your usual quarterly billing cycle. The statements include information about your energy consumption, so you can monitor how, where and when you use energy throughout the year.

 

If you are signed up to bill smoothing, we will review your estimated instalments every six months. And we will contact you by phone or mail when your plan changes (either increases or decreases).

 

How do I set up bill smoothing?

 

Bill smoothing is available to residential and small-business customers.

You can set up bill smoothing by contacting us, or by signing up online at AGL Energy Online. And of course we will confirm all details and instalment amounts with you in writing.

 

What if I need to cancel a bill smoothing plan?

 

If you wish to cancel an existing bill smoothing plan, please contact us. You will need to pay any outstanding amount owing on your account, and you will receive a refund if you have overpaid. If you pay by direct debit, please contact us at least three business days before your next payment is due.

 

What if I move house?

 

Your bill smoothing plan will be automatically cancelled if you move house (as your usage will change too). Please contact us if you would like to set up a new bill smoothing plan for your new house – we will be happy to help.

 

What other payment plans are there?

 

AGL offers a range of flexible billing options with various payment options to suit everyone.

 

Bill smoothing is a really helpful payment plan that takes the surprise out of your energy bill.

 

Contact us or visit AGL Energy Online to sign up.

There are three reasons why small business owners hang onto old and out of date technology: the cost of replacing it, the confusion surrounding choosing new technology and the comfort of using old and familiar technology. In reality, investing in new technology is not only a smart use of money but also a smart investment of time.

 

Small business owners are faced with daily hurdles to ensure business profitability, so why not implement small changes in technology to make life a little bit easier? For some small businesses, the thought of updating old and outdated technology is daunting because we all understand it can be complicated and take a considerable amount of time.

 

We know we should embrace the new age of advanced technology but the challenges or perceived challenges often outweigh the incentive to embrace it.

 

Get your head in the Cloud

 

Let’s take cloud technology for example. In reality the cloud is a wonderful advancement in technology and provides great opportunity for small business owners.

 

The cloud allows users to access files from any computer, anywhere on the planet, with nothing more than a basic internet connection. The data stored is completely safe and secure and the issues surrounding backing up data is now a thing of the past.

 

Of course it will cost money to implement cloud technology, the initial set up stage will take time and at first it could be difficult to navigate, however time and money must be invested in the initial phases in order to take full advantage of the benefits and rewards that the cloud offers.

 

Get functional with printing

 

Another great example of technology advancements for Australian small business owners is the development of the MFP, or the “Multi Function Printer” – a device that is becoming really common in most small businesses.

 

The multifaceted device combines the everyday printer, a facsimile and a scanner, meaning not only are you saving on office space and the cost of purchasing three separate devices, but also a significant cost saving on energy bills.

 

Get bill monitoring

 

We now also have the opportunity to use technology to monitor day-to-day business expenses. We can track gas and electricity usage online, which means better management of utility bills, and use internet banking to manage business finances. One thing I am certain of is that business owners who are completely across their expenses are the ones that lead the most profitable and successful companies.

 

It is also important to regularly check utility providers online resources, as there’s a good chance that the services they provide have changed, grown and been refined in some way. I often hear people say things like, “I checked out the site a year ago and there was nothing I could use” but a year is a very long time to wait in today’s ever-changing technology landscape.

 

Get informed… and act!

 

The bottom line is that technology is here to assist small businesses to work faster, cheaper and easier. After all, if it doesn’t tick those three boxes why would we bother investing in it?

 

The longer we put off buying new equipment, new software and new devices, the more time and money we end up wasting. Any small business that is not utilising advancements in technology wherever possible is simply throwing away money.  

 

We live in a hugely competitive business world where small businesses need every competitive advantage they can get. Those businesses that embrace technology and invest the time and money to incorporate smarter, faster and more efficient technology into their businesses are the ones that end up at the front of the pack.

 

 

 

Want to discover more about AGL’s End of Financial Year offers for business? Find out more at www.agl.com.au/eofybusiness 

 

 

AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 

It’s that time of year again where the end of financial year is just around the corner; a vital time when small business owners should embrace the end of financial year and look at new opportunities to maximise business growth moving forward.

 

When approaching the end of financial year, it is imperative for every small business to drive sales, secure and retain long-term business and refocus business priorities in an effort to save money.

 

Here are five simple tips that will help your small business take full advantage of the opportunities that come at the end of financial year:

 

  1. Take advantage of the deadline that comes with the end of the financial year by having a sale or discounting offers

 

The end of financial year is the perfect time to presell your products and services with an end of financial year special offer. Reach out to your existing customers with a great offer, let them know that the offer is time sensitive and see how many customers are driven to buy because of the urgency.

 

  1. Give customers an added incentive to prepay for products or services

 

Every year I send an email out to my clients in early June offering a special value added incentive to anyone who would like to pre-purchase a particular service or product before the end of the financial year. Those clients looking for tax deductions are always keen to pay now and use later.

 

  1. Take the same approach with your own suppliers

 

The end of financial year is the perfect time to review your expenses when preparing for the next year ahead. Be sure to compare your accounts from the year before and assess what costs have snuck up. Are there some bills that you can possibly prepay? Or is it a good time to make a purchase when you’re looking to make some deductions?

 

The end of financial year is also a great time to look closely at your bigger operating expenses, for example phone and energy usage costs. Are there any end of financial year deals that you could take advantage of? Is it time to renegotiate your contracts? Has your usage increased which means you have better buying power?

 

Plan ahead for the next financial year and contact your providers to find out what opportunities and offers are available for your business moving forward.

 

  1. Use the milestone to secure relationships with your existing customers

 

This is the time of year to plan meetings with your existing customers while they review their own financial results and plan for the coming year. It is a great time to cement existing relationships and thank customers for their business, acknowledge how much their business means and how keen you are to continue working with them in the future.

 

Be sure to explain what your business has planned in terms of growth and development to reassure them that they are making the right choice engaging your business.

 

  1. Use the time to refocus, reinforce & recharge yourself & your team

 

By the middle of the year we all start to feel a little jaded. The public holidays are pretty much over and we are looking at the long road ahead towards Christmas.

 

This makes June/July an excellent time to have a mini break and take time out to review how your business has performed. It is a time to revisit your business goals and make sure that your priorities are still in check.

 

Most importantly, it is time to celebrate the success of the last financial year with your team.

 

 

Want to discover more about AGL’s End of Financial Year offers for business? Find out more at www.agl.com.au/eofybusiness 

 

 

AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 

Are you sick and tired of never having money left in your bank account at the end of the month? Rest assured this is one of the biggest concerns that most small business owners have. We work really hard, we offer great products and services, but the money just seems to disappear.

 

The most common ways that small business owners waste money every year is for the simple reason that they miss opportunities to save money by regularly monitoring their business; I know that I was guilty of this for many years.

 

It doesn’t take much to save thousands of dollars each year and, in some instances, these savings can make the difference between a business being profitable or not.

 

From my experience there are six common ways that small business owners waste money.

 

  1. They don’t negotiate

 

Most small business owners tend to be quite conservative in their approach when it comes to negotiating. By simply asking for a better price or a better deal, more often than not you will be rewarded with a discount.

 

I work with many small business owners who negotiate on every single purchase they make and I’m continually amazed by how much money they save each year.

 

  1. Small office costs eventually add up

 

Small essential items like stationery and office supplies have a way of adding up. It can be easy to overlook these expenses, as they are generally small purchases that add up over time.

Be diligent when ordering new supplies and you could save your business a considerable amount of money. It doesn’t mean that you have to be tight when purchasing supplies but instead monitor inventory and the cost of purchasing supplies more closely.

 

  1. They pay late fees on bills

 

Many small businesses pay too much in bank and credit card fees because they miss payment deadlines. While paying late fees is not generally related to cash flow, it is a result of disorganisation that can be easily avoided.

 

The best way to avoid paying late fees is to take five minutes to set up automatic payments on your regular bills, which could in turn save you hundreds of dollars a year.

 

  1. They don’t involve the team in cost saving initiatives

 

Business owners tend to take on the role of cost cutting without any assistance, but I’ve found that if you ask your team to play a part they will happily oblige. Offer employees rewards, make it fun and treat cost saving as a priority.

 

 

  1. Bookkeeping & record keeping are not considered a priority

 

Typically this tends to manifest with business owners who don’t know if they are making money or losing money. Bookkeeping provides essential information for any business and if you are not monitoring figures closely, it can be really easy for money to slip through the cracks. Know your numbers inside and out.

 

  1. They don’t review utilities costs regularly

 

Utilities form a significant part of ongoing monthly expenses for small businesses. For this reason alone, small business owners should monitor and measure costs regularly to assess daily potential savings.

 

It is a great idea to contact your service providers regularly to make sure you are on the best tariff possible and  have access to the right services to suit your business needs. One quick phone call could end up saving your business a lot of money. 

 

 

 

Want to discover more about AGL’s End of Financial Year offers for business? Find out more here: www.agl.com.au/eofybusiness

 

 

AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 

 

Given that household appliances can account for almost a third of a household’s energy use, it makes sense to check that they are running as efficiently as possible to help reduce the amount of energy that a non-energy efficient version of that appliance would use.

 

We know that energy efficiency can seem confusing, but there are several tools to help you.

 

 

Where should I start?

 

If you’re buying a new appliance check the Energy Rating Label to see how energy efficient it is ­– more stars means a better rating.

 

But energy efficiency doesn’t start and finish with the Energy Rating Label.

 

The way in which you use your appliances also makes a difference to energy consumption. For instance, using the cold wash cycle consumes less energy than washing your clothes in hot water.

 

 

How can I check the energy rating of my current appliances?

  

If your existing appliance was made after 2000, check the Energy Rating Label to see how efficient it is.

 

We’d be happy to help with our Home Energy Check Up (depending on where you live), which can provide you with practical solutions that could help you reduce the energy consumed by your household appliances and your energy consumption around the home generally.

 

The government’s Energy Rating App is also a great source of information on the running costs of your household appliances.

 

 

Which household appliances consume the most energy?

 

Homes can use a third to half of their energy for heating and coolingOther big home energy users include hot-water systems.

 

Some home appliances can chew up a surprising amount of energy. For example, a large-screen TV can generate more greenhouse gases per year (if you watch it for six hours a day) than a family fridge does.

 

Our Smarter Living Guide is full of energy-saving ideas that can help on this subject.

 

 

What Smarter Living appliances does AGLoffer?

 

AGL offers a range of energy-efficient Smarter Living appliances – from heating and cooling to hot water and lighting solutions.

 

 

What about energy-saving power boards?

 

Energy-saving power boards have been developed to help reduce the energy consumption of appliances, allowing you to easily switch appliances off stand-by.

 

Additionally, don’t forget the importance of maintaining your appliances. When appliances run more efficiently it can have a positive impact on your energy usage. AGL Appliances and Tradespeople services provides installation, maintenance and repairs for appliances in homes and small businesses.

 

 

 

~Written by Emma Sorensen

As much as we love a good chat, with AGL Energy Online you can now manage account details and make payments whenever you want, however you want, without even picking up the phone.

 

Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck – thanks to our online account management system.

 

Sure, you can always give us a bell on 131 245 and have a chinwag. But the easiest way to manage your account is with AGL Energy Online. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.

 

Once you’ve registered, you can log on and perform a number of tasks, such as:

 

  • View your energy usage
  • Choose how and when you receive your bill
  • Add an authorised person to your account
  • Update some personal details
  • Organise connection at a new property
  • Check when your next meter reading will be

 

This service is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy, eh?

 

There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call 131 245 and we’ll fix the mistake.

 

If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up and ready to register with AGL Energy Online. Just wait until you receive your welcome pack in the mail and then you're good to go.

 

Thanks to AGL Energy Online, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online. It’s as easy as 1, 2, 3.

 

~Authored by Mark Gambino

We all know renewable energy is the way forward. And if you want to do your bit for the environment as well as your wallet, talking to AGL about installing solar could be the answer, because offer many benefits.

 

How does solar energy work?

 

Solar panels, also known as photovoltaic panels (PV panels), convert sunlight into energy. This energy is then converted into electricity using an inverter. The electricity either powers your home energy needs or can be fed back into the grid.

 

How solar can reduce your energy bills

 

Installing solar energy can help reduce your energy bills in two key ways:

 

  • You’re generating power yourself, therefore you’re reducing the amount of power you need to buy off the grid.
  • You could be entitled to a tariff for any excess power you sell back to the grid.

 

The key environmental benefits of solar

 

AGL uses solar panels which are high quality, efficient and long lasting.

 

Any energy used to manufacture or install the system is typically paid back many times over with the energy it produces over its lifetime.

 

And, once installed, solar energy does not produce any greenhouse gas emissions.

 

The costs of solar energy

 

There is an initial outlay to install solar energy (either electricity or hot water). However, you may find these establishment costs are covered by the savings you make over time in energy costs.

 

If you pay up-front you start saving immediately. Paying upfront for a solar power system or interest free finance may not be suitable for everyone.

 

AGL does have a solar smart plan which features the benefits of solar for $0 upfront, with low, long term solar energy rates. AGL will also guarantee the minimum amount of solar energy production and maintain the system.

 

And, depending on where you live, if you feed excess electricity back into the grid you could be entitled to a credit.

 

There are also government incentives available for installing renewable energy like solar, including the Small-scale Renewable Energy Scheme (SRES).

 

AGL is Australia’s largest non-government owner and operator of renewable energy assets. And when it comes to solar energy we don’t believe one size fits all. We provide expert advice and tailor solar solutions specifically for you that take into account your particular property, energy consumption and your budget.

 

Visit our solar energy page to find out how we can tailor a solar solution for your property or to enquire about a free quote. Or, you can always call us on 1300 377 118.

 

How do LED lights work?

 

Did you know that replacing your old halogen downlights with low-energy LED lighting is one of the simplest and easiest things you can do to save energy in your home and reduce your power bill?

 

What is LED?

 

LED stands for light-emitting diode. To get technical, LED is a semiconductor that converts electricity into light. It’s one of the newer technologies available in energy-efficient lighting.

 

How long do LED lights last?

 

LEDs last a long time compared to traditional incandescent (think Thomas Edison) or halogen lights.

 

AGL uses high quality LED downlights that come with a three-year manufacturer’s warranty and have an average life span of between 15,000 and 70,000 hours.

 

How can a light bulb be energy efficient?

 

It’s estimated LEDs use approximately 85 per cent less energy than halogen or incandescent lighting. So, installing LED lighting can really reduce your energy consumption and ultimately lead to savings on your energy bill.

 

What is the difference between LED, halogen and incandescent lighting?

 

The main difference between LED and halogen and incandescent lighting is energy efficiency. LEDs are longer lasting and cost less to run.

 

Depending on the type used, LEDs can last 30–50 times longer than traditional incandescent lighting. They’re also smaller, and can be faster-switching depending on the light fitting.

 

Also, compared to halogen lighting, LED downlights are safer, as they have a lower risk of fire because they run at lower temperatures.

 

Are there any other energy-efficient lighting alternatives?

 

You can get a variety of energy-efficient lighting, such as eco-halogens or compact fluorescent tubes. However, LEDs still beat the rest for energy efficiency and longevity.

 

Note that many kinds of incandescent bulbs are no longer available, having been phased out by the government from 2009.

  

To see how much you could save by switching from halogen to LED downlights visit our online calculator.

 

At AGL we can supply and professionally fit a range of LED lights. You can find more information about LED lighting and other AGL Smarter Living products here, or by giving us a call on 131 766.

 

~Authored by Emma Sorensen

A power outage can be inconvenient and frustrating, but here are a few ways to make it easier to cope with.

 

Experiencing a total loss of power can be a frightening thing. You could be watching TV or having dinner with the family, when suddenly you’re plunged back into the Dark Ages. Not fun.

 

First of all, don’t panic. Unless there’s a major emergency in your home or the local area, power outages are usually temporary.

 

If you think the outage poses a threat to your life or property – like a powerline has come down outside – immediately call 000 and talk to an emergency operator. They’ll provide instructions on what to do next.

 

If it’s not an emergency, stick your head outside to see if there are any other lights on in your street or area. If it’s just you, you should be able to see streetlights or other people’s house lights. Knowing this can help you swiftly find out why you’ve lost power.

 

There are a number of companies that supply electricity to various areas. You can use our electricity distributor lookup tool to find out who distributes power in your area. The companies are:

 

  • Victoria (electricity), New South Wales (gas): Jemena Electricity – 131 626.
  • Victoria: United Energy – 132 099.
  • Victoria: CitiPower – 131 280.
  • Victoria: Powercor – 132 412.
  • Victoria: AusNet Services – 131 799.
  • Queensland: Energex  – 13 62 62
  • South Australia: SA Power Networks – 13 12 61.

Your distributor is the first place to call to report your fault and have it investigated.

 

If you have access to the internet on a phone or tablet, you can visit our page on Emergencies and Outages, which will tell you if there’s a fault or emergency in your area. Rest assured that if the issue lies with us we’ll be doing everything we can to restore services as soon as possible. Check back regularly to see the status of the outage.

 

Planning ahead

 

So as not to get caught unawares by a power outage, a good thing to do is keep an AGL bill around, like on the fridge or in your bottom kitchen drawer. On the front of your bill you’ll find a Faults and Emergencies phone number.


Also, keep a torch handy – either by the front door or on a key ring. There’s nothing worse than bumping your shin on a piece of furniture when moving around in the dark. This can also help you find the Faults and Emergencies contact number on your bill.

 

By following these simple tips you’ll be out of the dark as soon as possible.

 

~Authored by Mark Gambino