If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
Moving house? Let us help you understand the process.
Let us know you’re moving
Choose your plan and let us know when you'd like to be connected. To be connected on the next business day...
You can add concession details to you account online via My Account by following these steps:
Log in to My Account
Go to the ‘Manage Account’ > ‘Concessions’ - Manage
Click Add Co...
If you have recently requested a meter exchange, please find important information below in preparation, specific to your location.
Queensland Meter Exchange
Site Acces...
Note: This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on How to read your gas & electricity m...
If you have a remotely read smart electricity meter you may be able to view a projection* of your next bill.
Bill projection: We estimate this amount by multiplying your average daily use ...
We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.
AGL offers a range of payment options, including some simple...
If your current credit card is currently linked to a direct debit please follow steps below, if not, please follow Step 3 only.
Step 1: Log in to My Account
Step 2: Cancel any direct deb...
Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account in...
I am on the employee freedom plan and monthly electricity billing. The usage is meant to be charged for the first 1020kwH at my contract rate and thereafter at the second stated rate. As my billing ...
