Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following:
feed-in tariffs for residential cu...
This article applies to you if you've performed your own meter read. If you haven't done this, refer to How is my projected electricity bill calculated?
Need more help understanding your bill...
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
On the login screen, enter your email address and click 'NEXT'
If you’re set up with a password, you will see a ‘Password’ field
Enter your password and click ‘LOGIN’
If the screen s...
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to the email address or verified mobile number associated with your account
Ent...
Unfortunately, large areas are currently being affected by power outages due to recent storms and bushfires. While there is no power to your home, unless you have a battery backup system installed, y...
The way your projected bill is calculated depends on the type of energy meter you have. Refer to the section below for your type of meter.
If you have recently completed your own meter ...
If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If y...
How do I request a credit refund?
You need to contact us to submit a credit refund request. It will take up to 7 business days for the request to be processed and sent to your nominated bank accou...
My bill seems higher than usual, what should I do?
If you've received a bill that's higher than usual, it can be due to a number of reasons. It’s important to understand where and when you use ener...
