If you have recently requested a meter exchange, please find important information below in preparation, specific to your location.
Queensland Meter Exchange
Site Acces...
We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.
AGL offers a range of payment options, including some simple...
UPDATE 26th September 2018
We are pleased to advise that we released an update today that refreshed access to Rewards into the top navigation within My Account.
Customers who pre...
We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:
“Disconnection Notice”
How to identify wheth...
If you have a remotely read smart electricity meter you may be able to view a projection* of your next bill.
Bill projection: We estimate this amount by multiplying your average daily use ...
All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you’ll see will all depend on the type of meter you have.
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There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to:
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Do you find energy discounts confusing? Just want access to simple, low rates? Then AGL Essentials may be the plan for you. Available for both gas and electricity, AGL Essentials offers low usage rat...
We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through My Account when clicking on the USAGE tab.
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