Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following:
feed-in tariffs for residential cu...
This article applies to you if you've performed your own meter read. If you haven't done this, refer to How is my projected electricity bill calculated?
Need more help understanding your bill...
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
Unfortunately, large areas are currently being affected by power outages due to recent storms and bushfires. While there is no power to your home, unless you have a battery backup system installed, y...
On the login screen, enter your email address and click 'NEXT'
If you’re set up with a password, you will see a ‘Password’ field
Enter your password and click ‘LOGIN’
If the screen s...
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to the email address or verified mobile number associated with your account
Ent...
If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If y...
If your account is in credit and you would like to request a refund, you'll need to get in touch with our customer service team. They can be contacted via web chat here .
Refunds t...
The way your projected bill is calculated depends on the type of energy meter you have. Refer to the section below for your type of meter.
If you have recently completed your own meter ...
We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.
AGL offers a range of payment options, including some simple...
