Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following:
feed-in tariffs for residential cu...
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
This article applies to you if you've performed your own meter read. If you have a smart meter, refer to How is my projected electricity bill calculated?
You may be able to view a pro...
⚠️ Trouble logging in? We want to help. Right now, we're working to make it easier to access our online services. If you'd like to speak directly to our design team about your experience logging in...
If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If y...
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to your email address or verified mobile number
Enter this code in the 'Enter C...
Moving house? Let us help you understand the process.
Let us know you’re moving
Choose your plan and let us know when you'd like to be connected. To be connected on the next business day...
Smart Meter
This section applies to you if you have a smart electricity meter. If you have recently completed your own meter read and would like to understand how your bill is projec...
Have you received a bill that’s given you a shock? It’s important to understand where and when you use energy. Here are some checks you can make to help lower your cost:
Check seasonality
H...
We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.
AGL offers a range of payment options, including some simple...
