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07-01-2018
04:52 PM
...equested to tender a photo of my Meter / Reading which I have provided and clearly shows a reading figure of 743 ( taken 27 DEC 2017) Also I was overseas for 51 out of the 86 Billing days b...
20-02-2018
03:09 PM
I have been disputing my gas bills for the last 6 months, as AGL have billed me based on estimated readings that have nothing to do with the actual ones. I have emailed them photos of the meters s...
20-11-2017
10:28 PM
...tself doesnt provide the numbers of previous reading and current reading which is weird. And when my husband called today, your customer service officer actually was telling him insisting an agent c...
08-06-2020
02:20 PM
...bsp;their calculation. And then I monitored myself 48hours(2days)and 146hours(7days) on meter and calculated average consuming and find out approximately initial actual meter reading it was way different...
22-05-2015
02:10 PM
There are two gas meters in my apartment, sine nobody came to read the meters, every month, I just got the estimate reading bill. I know they will come to read the meter every 3 months, but never s...
Show results in replies (5)
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Hey @RG, we're very sorry to hear of the meter read issues, that certainly does sound f...
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...equested a special meter reading which was performed by the techinician on the incorrect meter. It was...
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already submitted the form.
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Hi there, Thanks for posting. We'll need you account details to look into this o...
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...emote reading, but the meter in my apartment seems not like that, and nobody comes to knock my door and s...
24-05-2019
01:53 PM
...bill is more than three times. They said they have put the actual meter reading but I asked how I know the meter reader initial reading is right but the AGL customer service representative was so a...
19-05-2020
11:51 AM
I just received my latest gas bill and it is out of this world. I always enter my own reads, so I have no idea what has gone wrong. I have been in contact with customer service and according to the...
28-11-2017
05:21 PM
...re were three different meter numbers quoted on the bill I did call AGL and I was told it was for peak offpeak and controlled load admant there was nothing wrong with the bill. We have really c...
14-08-2018
01:29 PM
...them. Then I was told reading was in line. However I could not be convinced. My parents live in a 5 bedroom house with 7 people in the property. Gas bill is only around $120 per quarter. AGL p...
21-11-2016
07:26 PM
We have been with AGL from 2013 at a different house. We moved to a new location in Sep 2015. When we received the gas bill from AGL we found out it was an estimate and that the starting reading...