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17 results
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15-01-2020
05:07 PM
Hi there, Gas & Electricity are connected at new location, but for some reason it's still showing in progress on the online portal, and I am unable to see these in my account. Can you p...
09-08-2020
04:08 AM
How long does it take before connection
20-08-2020
09:55 PM
...erspective, the electricity account appears set up correctly on my account, but the gas connection is still pending. I've escalated over the phone a couple of times and they have re-requested a connection...
21-03-2020
06:44 PM
Has anyone received the above message for there accounts and been told by the offshore after hours support team that it is related to travel restrictions and CIVID-19? Yes, I do have screenshots of t...
28-08-2018
04:54 PM
Hello, I have reserved my account to connect electricity and gas on August 24th, but it has not been connected yet. I hope that you can help me connect. If you have any questions, please reply to m...
28-10-2019
03:49 PM
Hi, I requested a connection on 25/10/2019 and as yet the gas connection is still "in progress". The electricity was connected on the date in question however the gas has not been. We are c...
05-11-2019
05:06 PM
...oticed that the electricity provider address is Alma Road Macquarie Park NSW 2113, while the gas provider address is Alma Rod Macquarie Park NSW 2113. Is that right? Please, thanks.
23-05-2018
10:00 PM
So here I sit, 9 days after moving into my brand new built unit and I still do not have AGL electricity or Gas connected. Despite calling every single day and listening to 'we g...
07-08-2020
01:21 PM
Hi I have moved into my property about a month ago. I have the AGL app and it comes up with my Electricity amount so far and the bill projection but with the Gas underneath it says Connection in P...
31-08-2018
02:14 PM
Hello. I have recently moved to a new house. Electricity has been moved to AGL and is working fine but I am still waiting since Aug 21 for the gas connection. I have called your customer s...
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