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27-09-2018
04:58 PM
Dear AGL, What is the correct email to send in the photo of our gas meter? Was told customerread@agl.com.au but that bounced. Please advise Thanks
Show results in replies (8)
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Please advise what is the best way to submit the picture of the meter read
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Hi klodian, You can enter your own meter reading by logging into your AGL My Account h...
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Hi Revell11! The best way for you to lodge your own meter reading(s) will be to l...
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...rote: Dear AGL, What is the correct email to send in the photo of our gas meter? W...
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Hi please find attached incorrect reading and billing charge.
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Hi Mshoatrinh77! You'll be best served lodging these meter readings via your AGL My A...
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Hi rainnbow_2234, Thanks for getting in touch! Please be advised t...
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Hi Intisarhanna, You can update your meter reading through your My Account by&n...
03-01-2019
08:20 PM
1 Like
Wondering if anyone else is having almost constant issues with gettinf a meter read read correctly? Now last quarter i was charged $1700 for a 3 month period, being as i live in a one b...
Show results in replies (8)
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Hi Lith, Thank you for getting in touch with us here! Unfortunately meter...
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...onstantly told me the issue would be fixedbut i continued to recieve bills based off the incorrect metre read...
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Interesting to read your experience. We recently received a bill for $916 for a 3 person household....
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...our situation and that the new provider does not use the same meter reader. Good luck!
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I agree it’s ridiculous that once i provided the correct meter reading, the issue with whoever is t...
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...ith false and random estimated billing but no solution or anyway to address the problem without a...
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...eep just sending me new bills without ever resolving the meter read issue! Not only that, but l...
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I got this problem and I am really upset with AGL. I prefer to change my provider. it cost money, t...
16-11-2017
05:38 PM
I am trying to send a photo of my meter but the email address seems to be wrong.
Show results in replies (4)
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...our meter is next due to be read and also lodge your own meter reading by logging into your AGL M...
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Hi, could you let me know when my meter box is to read ,I will read the meter and send you t...
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...ur AGL App does have easy-to-use facilities that will allow you to upload your meter reading at o...
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Hey Jokeown, Last time I heard of that email was yonks ago, I do my own meter read...
21-02-2018
10:53 AM
Show results in replies (6)
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Hi Minhhoang1958! You'll be best served entering your meter readings into your A...
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What the HELL is the email address for a photo read ???????????????????????????????????????????? I...
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I want to send reading meters by photo
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...our own meter reads? Learn how to do this here! Kind regards, Samjy
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...hotograph of your meter reading, is there anything that we can help with at the moment? K...
08-12-2016
12:53 PM
Hello,,
can someone tell me the direct email address to AGL gas, i tried finding it everywhere and i can only send a massege through their website. I wanted a email address to accounts and b...
Show results in replies (9)
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...ll things energy-related. It is intended as a peer-to-peer discussion forum. While we want to...
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...ries to hold their customers responsible for agl stuff ups, such as over charging, direct debit e...
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Hi @Salma. Thanks for the post and welcome to the Community. I will send y...
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Hi Salma, In the past I have found private messaging is a very good way to communicate w...
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...he source of my frustration - still no fn email address - i need to send an email (just like when y...
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...orry to hear that you've found it so difficult to have your concerns heard. We've got no intention of l...
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...bsp;this email address as it is not the best way to get in touch with us. If you haven't had any s...
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...get in touch with me via private message. We don't want to change posts from any of our v...
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WHY IS OK FOR YOU TO SEND US EMAILS BUT WE CANT REPLY No fn customer service HOW D...
03-09-2018
01:56 PM
I tried to send my readings to you but got error message. so here they are as at today. 1.gas 000868 2. elect 19229, 06868, 03933 these are for s...
Show results in replies (6)
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...hese readings through your My Account or the AGL app, then you'll need to get in touch with our web c...
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Can you send the agl email address I need to use to send my meter reading into
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...wn meter reading, please log into your AGL My Account here and click the yellow "Enter Your Meter Read...
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Hi michmalik, If you're trying to record your current meter reading, you'll be b...
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...readings through the AGL Community I'm sorry to say. Kind regards, Jayden
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0037559 is the meter reading at 6 Clovelly Ave
08-07-2016
11:14 AM
...ul 4
Imt***: 64,265 is the meter read for the date 20.06.2016. while my last bill was: So we realised that due to a system error all my 3 bills were wrong and then he s...
Show results in replies (6)
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Hi @Emanuele I have responded to your message and as advised am investigating this for y...
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My suggestion, go to Ombusdman! I had meter reading issues with AGL, followed up for ONE year. S...
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Thanks @Veronica! I sent an email to the complaints team as a last shot. If I don't g...
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Hi @Emanuele - Thanks for getting in touch via the community! We would be h...
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...erified with my neighbours and our meters measure in Litres so don't need to be multiplied by 10. &n...
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...eplied. I'm looking forward to hear from you then. Cheers
07-02-2019
11:53 AM
1 Like
I am an Agl customer and I recently installed solar panels. I contacted Agl in regards to this and I was told that Agl will charge 165 dollars for reconfiguring already installed smart meter...
Show results in replies (9)
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...bsp;service to be performed by the metering coordinator who charge AGL for the work. Subsequently, w...
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...ariability in the amount of input and subsequent charge to the customer appears to be foolish in the e...
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...ransparency re: charging and responsibility is required here. Kicking the can over to distributors is n...
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Hi, They are telling the $165 charge as well. I just wanted to know if you ended up paying $165 o...
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Same story. Paid a fortune to get smart meter and solar to be put on only to be told by AGL &n...
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I haven't been charged so far. I sent them an email saying that I wouldn't be paying because it w...
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...ow I have a gripe of my own. I had my meter moved to a different location on my house. $919.89 to 'meter...
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Hi There, Same thing happened to me today, received a message 165 dollars will be charg...
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...on't understand why AGL is charging a meter re-configuration fee of $165 when exergy Australia is n...
02-10-2017
10:17 AM
Just received our gas bill, as we only use the gas for heating and haven't used it for over a month, we thought we would check the meter, seeing a new meter was installed. Guess what it doesn't m...
26-05-2016
11:03 AM
I am trying to send a copy of my Origin bill to AGL to get a quote. All the email access points on the web site have no email address listed and I can't past a copy of the bill or attach. C...
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